Honestly I was kind of hoping the support would save me some headache but nope not really. When the

Honestly I was kind of hoping the support would save me some headache but nope not really. When the

Honestly I was kind of hoping the support would save me some headache but nope not really. When the software started acting up with sign-up issues and dialing problems I had to keep calling them again and again. The telephonic support was polite but it felt like every time I reached out I had to explain the same things all over. Not much clarity on what was actually going wrong or how it would be fixed. I don’t mind a bit of troubleshooting but this dragged on longer than I expected and slowed my work down. The onboarding training felt rushed too, like they skipped over some important parts. The database feature was alright and at least that part didn’t add to the stress, but the overall experience with getting help when problems came up was frustrating. I think they could do better with communication and maybe offer some priority assistance that really responds quickly. Sign-up and invoicing went fine if that counts for anything. Honestly it just took way more effort than I thought it would to keep this working for me.