Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,027 published WFHI Reviews.

2,91,797 of 3,89,027 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,338 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support steps kabhi samajh nahi aaye clearly

    Initially, when I reached out for help, the order of guidance from support didn’t follow the logical sequence I was expecting. They gave some advice on features jo mujhe abhi kaam mein nahi aaye, aur main confused ho gaya. Jab finally mera case discuss hua, tabhi mujhe clear samajh mein aaya ki kya karna hai, but it was late then. It felt ki agar step-by-step explanation early milti, toh zyada asaani hoti. Support ka tone theek tha and they were professional, bas process ka flow thoda unsatisfactory tha jo mera experience thoda disrupt kar diya.

    Aman ChauhanPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support was a mixed bag; would I seek help again? Maybe

    When I first reached out to WFHI support, I found the communication to be professional and polite, which I appreciated. The telephonic support was responsive enough to address my initial concerns about the database features and dialer setup. However, as the days passed, I realized that the support sometimes lacked depth in resolving more complex queries, and I had to explain issues multiple times. While they did update the software automatically, some of those updates introduced minor glitches that further complicated my workflow. On the positive side, the invoicing and payment process was clear and straightforward, so I didn’t face any difficulties there. So, would I need their help again next time? I think I might, because the software does require occasional support due to its complexity, but I’d expect a bit more thorough assistance. Therefore, while I wouldn’t rule out contacting them again, I’d be cautious and perhaps seek alternative resources alongside. It's a balanced experience that leaves me unsure about depending heavily on support in the future.

    Pratibha BasuWest Bengal, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Expected Clear Steps, Got Confusing Support

    I expected the support steps to be in a very logical and simple order which would have made solving problems smooth for me. However, the guidance I received on the phone felt a bit scattered and less organized than I thought it would be. I was hoping for a stepwise walkthrough of how to handle the software calling tools and database but the sequence seemed off. On the positive side, they were polite and tried to help without making it unnecessarily complicated. Still, I think a more structured support process matching my expectations would have been much better and saved time. Overall, the experience was less satisfactory than I hoped but did have some moments where the agent was helpful and encouraging.

    Suman SidhuBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support experience theek tha, par main dubara try nahi karunga

    Maine WFHI ke support ko baar-baar contact kiya tha, par zyada tar time lagta tha response milne mein. Kabhi kabhi call bhi roj hona tha par delay ho jata tha, ya pickup nahi hota tha. Ek baar dialer ke ek feature mein problem aayi aur technical team ko repeatedly batana pada tha, lekin woh samajhne mein der karte the. Haan, ek baat achhi thi ki automatic updates to acche se chal rahe the, system smooth chalta tha jab tak usage kar raha tha. Training disposable thi, koi extra help nahi mili jab problem seedhi samasya technical function mein aayi thi. Payment process theek-tha, simple invoicing thi. Par support ke bina continuous chalana mushkil tha. Main expect karta tha ki telephonic support thoda proactive ho sacake, bina baar-baar follow-up ke, lekin unfortunately aisa nahi tha. Overall experience thoda frustrating raha, toh main abhi ke liye software ko phir se use karne ka plan nahi bana raha hoon. Bade level pe stability to thi, lekina support team se better communication hona chahie tha. Wo ek baar efficient response dete toh thoda farak padta, par abhi main usse apna main tool banane se bachunga.

    Varun MishraUttarakhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support experience: had to figure out several steps myself

    I found the support communication to be generally available but had to solve most problems on my own. The telephonic support answered my calls reasonably quickly each time I needed help, but the guidance was sometimes vague, requiring me to consult training materials further. The software setup involved different modules like the dialer and database, and I had to experiment a bit to optimize my workflow within the platform. Though automatic updates helped keep the system current without manual interference, I noticed some changes in interface that I had to adapt to with little prior notice. The sign-up and payment processes were straightforward and completed without issues, with invoices sent promptly by email. Training sessions were scheduled properly yet detailed explanations were limited, leaving me to understand some of the features through trial and error. Overall, while the support team provided a foundation of assistance, a lot of effort was required on my part to get the most out of the software tools and features.

    Vishal GhoshMizoram, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Solid support but day-to-day could be smoother

    The initial sign-up and onboarding experience with WFHI's software was pretty straightforward and the support team was quite helpful when I first reached out. However, over the course of regular use, I noticed that while the system performs well in general, sometimes responsiveness dips during busier periods. For instance, the dialer works as expected but occasionally lags in connecting calls or updating the database immediately, which can throw off the workflow. I appreciate that the software regularly receives automatic updates, but it would be nicer if day-to-day usage felt a bit smoother without those small hiccups. On the other hand, invoicing and payment processes remain hassle-free and well organized, which helps keep things on track. Overall, the communication lines stay open and the support team usually resolves queries promptly, but I do wish the experience was better once the novelty of onboarding fades and it becomes part of the regular routine. There's definitely a solid foundation here and I feel this software suits most remote work setups well, but there is some room for improvement in the everyday user experience.

    Rekha BiswasGoa, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    When it finally clicked: support handling of slip-ups

    I experienced a problem with the dialer feature one morning when calls did not connect smoothly. Initially, I felt frustrated because the database of contacts was fully loaded and ready, and I expected the calls to work seamlessly. I reached out by phone to the support team, and the process of explaining the issue went quite smoothly. They listened carefully, checked my software version due to recent automatic updates, and walked me through some troubleshooting steps involving reinitializing the dialer and clearing cache. It took a bit longer than I wanted, but the telephonic support was patient and professional throughout. After about an hour, the calling function started working normally again, which was a relief. What surprised me was how the issue seemed tied to a version update, something beyond my control, and only the prompt intervention of support restored the service. That moment when things clicked back into place was a reminder of how important responsive support is with software like this.

    Ayesha AhluwaliaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceSupport and communication

    support expected the best, par delivery thodi average rahi

    Socha tha jab koi problem hoti toh quickly resolve hogi last week jab dialer mein technical issue aaya tha. Support team ka response time thoda slow tha, aur baat karne par lagta tha ki woh problem ko jaldi se samajhna mushkil ho raha tha unke liye. Invoice aur payment ka process toh thik tha, usme koi dikkat nahi aayi. Training sessions jo diye gaye the unka content achha tha par jab confusing part aaya toh support us waqt zyada help nahi kar paya. Database manage karne ke liye bhi kuch advanced queries easily samajh nahi aayi intact mujhe lagta tha ki thoda aur interactive hona chahiye training. Automatic software updates se system thoda stable hua tha, woh achha raha. Overall main itna disappointed nahi hoon kyunki chal raha hai workflow, par agar support mein thoda improvement hota toh experience zyada acha hota. Abhi ke liye, main samajh sakti hoon ki thodi si rukawat sabse hai, par sahi solution chahiye tha.

    Latika OberoiManipur, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support mein achha experience par thoda patience chahiye tha

    Maine pehle ek remote workflow software try kiya tha jo utna helpful nahi tha support ke mamle mein. Is WFHI wale platform ka telephonic support aur priority assistance kaafi better laga. Jab main onboarding ke dauran kuch queries lekar phone kiya, toh jo response mila, woh warm tha aur kaafi detailed. Lekin ek baar phone drop ho gaya tha, uske baad dobara connect karna thoda waqt leta hai, jo thoda inconvenient feel hua. Training sessions ko samajhna asaan tha, aur call tools setup karne mein bhi clarity thi. Software updates automatic aate hain, toh manually check karne ki zarurat nahi padti. Sign-up aur payment system bhi seamless the, aur invoice clear mili. Database feature ko meray workflow mein achha integrate kar paaya hoon. Overall, main satisfied hoon support ki quality se, par kabhi-kabhi thoda wait karna padta hai call back ke liye, jo ke pehle use kiye huye tools se alag tha. Agar yeh thodi aur tezi se handle ho, toh mujhe lagta hai yeh platform aur bhi helpful hoga meri remote working ke liye.

    Varun SoniLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support se end mein problem solve ho gayi bas

    Mujhe support team se contact karna pada jab mujhe dialer mein kuch settings samajh nahi aaye the. Jab maine call kiya toh unhone bahut technical language mein baat ki jis se mujhe samajhne mein pareshaani hui. Kuch explanations theek-thak the lekin har baar mujhe lagta tha ki poora solution nahi de rahe hain. Kayi baar mujhe repeat karna pada ki mujhse thoda simple terms mein samjhaen. Ye sab hone ke baad bhi support ki taraf se reply timely aata raha jo achhi baat thi. Lekin clarity ki kami se mujhe time zyada lag gaya apni problem ko solve karne mein. Process thoda complicated tha aur documentation bhi aise laga ki har baar dekhna padta explanation ke liye. Jo bhi hua, maine last mein apni problem door kar li aur software use karna start kar diya, bas thoda aur friendly support hona chahiye tha jisse sab kuch smoother ho jata.

    Rajat LalMadhya Pradesh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy