Support was a mixed bag; would I seek help again? Maybe
When I first reached out to WFHI support, I found the communication to be professional and polite, which I appreciated. The telephonic support was responsive enough to address my initial concerns about the database features and dialer setup. However, as the days passed, I realized that the support sometimes lacked depth in resolving more complex queries, and I had to explain issues multiple times. While they did update the software automatically, some of those updates introduced minor glitches that further complicated my workflow. On the positive side, the invoicing and payment process was clear and straightforward, so I didn’t face any difficulties there. So, would I need their help again next time? I think I might, because the software does require occasional support due to its complexity, but I’d expect a bit more thorough assistance. Therefore, while I wouldn’t rule out contacting them again, I’d be cautious and perhaps seek alternative resources alongside. It's a balanced experience that leaves me unsure about depending heavily on support in the future.