Expected Clear Steps, Got Confusing Support

Expected Clear Steps, Got Confusing Support

I expected the support steps to be in a very logical and simple order which would have made solving problems smooth for me. However, the guidance I received on the phone felt a bit scattered and less organized than I thought it would be. I was hoping for a stepwise walkthrough of how to handle the software calling tools and database but the sequence seemed off. On the positive side, they were polite and tried to help without making it unnecessarily complicated. Still, I think a more structured support process matching my expectations would have been much better and saved time. Overall, the experience was less satisfactory than I hoped but did have some moments where the agent was helpful and encouraging.