Solid support but day-to-day could be smoother
The initial sign-up and onboarding experience with WFHI's software was pretty straightforward and the support team was quite helpful when I first reached out. However, over the course of regular use, I noticed that while the system performs well in general, sometimes responsiveness dips during busier periods. For instance, the dialer works as expected but occasionally lags in connecting calls or updating the database immediately, which can throw off the workflow. I appreciate that the software regularly receives automatic updates, but it would be nicer if day-to-day usage felt a bit smoother without those small hiccups. On the other hand, invoicing and payment processes remain hassle-free and well organized, which helps keep things on track. Overall, the communication lines stay open and the support team usually resolves queries promptly, but I do wish the experience was better once the novelty of onboarding fades and it becomes part of the regular routine. There's definitely a solid foundation here and I feel this software suits most remote work setups well, but there is some room for improvement in the everyday user experience.