Support experience: had to figure out several steps myself
I found the support communication to be generally available but had to solve most problems on my own. The telephonic support answered my calls reasonably quickly each time I needed help, but the guidance was sometimes vague, requiring me to consult training materials further. The software setup involved different modules like the dialer and database, and I had to experiment a bit to optimize my workflow within the platform. Though automatic updates helped keep the system current without manual interference, I noticed some changes in interface that I had to adapt to with little prior notice. The sign-up and payment processes were straightforward and completed without issues, with invoices sent promptly by email. Training sessions were scheduled properly yet detailed explanations were limited, leaving me to understand some of the features through trial and error. Overall, while the support team provided a foundation of assistance, a lot of effort was required on my part to get the most out of the software tools and features.