Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,89,113 published WFHI Reviews.

2,91,865 of 3,89,113 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,354 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Main software setup kar rahi thi aur onboarding process thoda confusing laga initially. Support team

    Main software setup kar rahi thi aur onboarding process thoda confusing laga initially. Support team ko call kiya toh pata chala ki training session ke dauraan kuch cheezein clear nahi hui thi, voh samjhaane ke liye unka jawab accha tha. Lekin database feature mein kuch issues continue ho rahe the jo mujhe khud troubleshoot karne pade. Jo calling tools hain, unka dialer kaafi smooth chal raha tha aur updates bhi automatically aa rahe the, ye positive point tha. Payment process normal tha, aasan invoice bana and payment kar diya. Telephonic support generally accessible tha, although kabhi kabhi thoda wait karna padta tha, par overall feedback positive hai. Mujhe lagta hai ki agle baar bhi support ki zarurat padegi kyunki software mein kabhi kabhi chhote mothe technical questions aate rahenge. Bas mujhe lagta hai ki training thodi aur interactive ho sakti thi taaki onboarding effortless ho jaata.

    Revathi ChavanGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support hours missing for night shift users

    I found the support pretty decent during regular daytime hours but since I mostly work late nights, the telephonic assistance wasn’t available when I really needed it. The helpdesk system is responsive only during fixed office timings which didn’t fit my unconventional schedule. The software itself updated automatically which was fine, but when issues popped up, I had to wait until the next morning to speak to someone. This lag in communication sometimes halted my workflows because I rely heavily on the call dialer and database functionalities. Even the training and onboarding tutorials couldn't prepare me fully without live support in odd hours. The sign-up and payment process was quick and hassle-free, no complaints there. It’s a basic gap for anyone not on a typical 9 to 5. If you work standard hours, it’s probably fine, but for anyone else, support availability is a major missing piece.

    Tanvi Sudhir KurupArunachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Fast support, just what I needed

    I have used other remote workflow software before, but the communication and support provided here was notably faster. Whenever I faced difficulties, telephonic support responded promptly and guided me through the software features without wasting time. It was interesting to see how the dialer and database integrated smoothly, which helped keep my workflow uninterrupted. Automatic updates came seamlessly, so I didn’t have to spend hours figuring out what changed, unlike my past experiences where updates caused delays. The sign-up and payment process was also direct and easy to follow, saving me from unnecessary back-and-forth. I didn’t find myself waiting long for answers whenever I called in, which made the whole task less stressful. Compared to the sometimes slow and clumsy support I’ve experienced before, this time it just felt efficient and practical. Overall, I appreciated that the support team did their job quickly without much fuss, allowing me to focus on mastering the software rather than waiting around. This kind of communication approach definitely stands out to me as useful and well-organized. A speedy response made a tangible difference throughout my first week using the platform.

    Zoya MitraAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support ne clarity nahi di, samajh nahi aaya kuch

    Main expect karti thi ki jab main kisi problem ke baare me call karungi to support team mujhe clearly samjha payegi ki solution kya hai, par asli experience uske bilkul opposite raha. Jo instructions diye gaye, woh confused karte rahe aur main kaafi baar repeat karne ko majboor hui. Mera to yeh maanna hai ki communication me improvement hona chahiye. Jo training material diya gaya tha woh kaafi basic laga aur jab mujhe dialer use karna tha toh support se detail me guidance nahi mili. Shayad mujhe zyada detailed explanation chahiye tha, jo nahi mila. Invoice aur payment process to theek tha, isme koi dikkat nahi aayi, par overall clarity expectation par khara nahi utara.

    Pratibha GroverGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support was competent but a bit less proactive than before

    Compared to other platforms I have used, the support team was clearly competent and able to address most of my questions efficiently through telephonic communication. The responsiveness was generally good, making the process less stressful when I encountered minor issues with the database and dialer features. However, I noticed that the support was somewhat more reactive than proactive. For instance, they waited for me to reach out rather than suggesting useful tips or updates that could enhance my experience. While I appreciate their helpfulness when contacted, this slight lack of anticipation meant I sometimes missed out on potentially valuable assistance. Still, overall the support did satisfy my basic needs fairly well.

    Anil BharadwajPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support aur communication ke dono pehlu hain

    Woh zaruri updates aur support mein jo baatein mujhe clear mili woh thi ki training modules clearly labelled hain aur basic navigation ke liye standard terms use kiye gaye hain, jo help karte hain beginners ko. Lekin on the flip side, jab maine telephonic support liya toh mujhe laga ki kuch explanations clearly samajh nahi aaye. Jo terms woh use karte hain kabhi kabhi confusing hote hain aur jo mujhe lagta tha ki simple honge woh complicated feel diye. Mujhe laga ki support wale thoda aur patient ho kar mujhe samjhate toh better hota, kyunki kabhi kabhi mujhe lagta tha ki woh apni language mein zyada fast bol rahe hain. Overall, training ka content toh theek tha aur software ka database clearly labelled tha, lekin communication ka flow thoda better kar sakte hain. Billing aur invoicing ke terms samajhne mein koi badi dikkat nahi thi, par telephonic support mein thoda clarity ki kami thi. Yeh dono sides ko consider karte hue main neutral nahi rahungi, par poori tarah disappointed bhi nahi.

    Rupali AggarwalDelhi, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    You match support expectations well for proactive users

    Your telephonic support and communication during the use of the WFHI software met exactly what I had hoped for initially. I expected a system that would answer queries and guide through the platform distinctly, without unnecessary delays or incomplete explanations. That’s what I got from your team consistently. If a user is someone who asks clear and detailed questions, you seem to provide equally thorough responses, which helps build confidence while navigating the dialer and database features. However, if a user prefers minimal interaction or vague guidance, this setup might feel less suitable, because it leans towards interactive communication. Your sign-up and payment procedures also reflected this clarity and promptness, matching well with the overall support. So I would say your model suits individuals who want to engage actively and process information comprehensively, but those expecting more hands-off or automatic help might find it less fitting. In my experience, you have maintained an effective communication standard.

    Purnima ChauhanChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Lagata hai finally baat samajh aayi

    Main soch raha tha ki support se baat karke kabhi zyada delay ya baar-baar repetition hota hoga, jo thoda frustrating lagta. Lekin jab mainne contact kiya, initially thoda confused tha ki kaunsa step karna hai, toh woh explanation repeat hua. Par dheere dheere jab main unke points samajh raha tha, tab mujhe lagne laga ki ye process thoda useful bhi hai. Shayad main khud bhi thoda impatient tha, toh isiliye baar baar same questions poochne lage. Over time, main samjha ki training sessions aur support calls mein jo slow pace tha, woh mere benefit mein tha. Ye repetition mujhe naye features aur calls karne ke tools ko properly seekhne mein madad kar raha tha. Haan, thoda unsure hoon ki sab log yeh patience rakh payenge, par mere liye yeh moment jab main samjha ki bases strong hain, woh toh important tha. Ab confidence bhi aaya hai workflow mein, toh overall positive experience raha.

    Dhanush ThomasWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Setup ka ek hissa sabse alag tha

    Main soch raha tha setup process overall kaafi simple hoga lekin kuch cheezein thodi confusing rahi mere liye. Example ke liye, onboarding ke during jab dialer aur calling tools ko configure karna tha, toh wo ek baar ka kaam tha jo main kar raha tha. Lekin baaki jo database features hain, unko maintain karna lagataar chalta rahega, toh wo ongoing process lagta hai. Telephonic support mila jab mujhe help chahiye thi, par kabhi kabhi lagta tha support waale mujhe samajh nahi paa rahe the, ya mujhe baar-baar explain karna padta tha. Automatic updates se thoda fayda hua, lekin mujhe lagta hai abhi bhi kuch manual checks ki zarurat padegi. Payment aur invoicing easily ho gayi, wo accha tha. Toh overall, ye setup ka part jahan mujhe pehli baar dialer ready karna tha, wo sabse clear tha, baaki mujhe thoda doubt hai ki aage bhi itna straightforward hoga ya nahi.

    Ankit RamanathanPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Finding features was a bit confusing

    At first, I struggled to understand the support section. The wording in some of the labels just didn't make sense to me. But I will say, the few times I reached out for help, I did get some useful responses. It just took longer to figure out what I needed.

    Anil IyerNagaland, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy