Support hours missing for night shift users
I found the support pretty decent during regular daytime hours but since I mostly work late nights, the telephonic assistance wasn’t available when I really needed it. The helpdesk system is responsive only during fixed office timings which didn’t fit my unconventional schedule. The software itself updated automatically which was fine, but when issues popped up, I had to wait until the next morning to speak to someone. This lag in communication sometimes halted my workflows because I rely heavily on the call dialer and database functionalities. Even the training and onboarding tutorials couldn't prepare me fully without live support in odd hours. The sign-up and payment process was quick and hassle-free, no complaints there. It’s a basic gap for anyone not on a typical 9 to 5. If you work standard hours, it’s probably fine, but for anyone else, support availability is a major missing piece.