Support aur communication ke dono pehlu hain
Woh zaruri updates aur support mein jo baatein mujhe clear mili woh thi ki training modules clearly labelled hain aur basic navigation ke liye standard terms use kiye gaye hain, jo help karte hain beginners ko. Lekin on the flip side, jab maine telephonic support liya toh mujhe laga ki kuch explanations clearly samajh nahi aaye. Jo terms woh use karte hain kabhi kabhi confusing hote hain aur jo mujhe lagta tha ki simple honge woh complicated feel diye. Mujhe laga ki support wale thoda aur patient ho kar mujhe samjhate toh better hota, kyunki kabhi kabhi mujhe lagta tha ki woh apni language mein zyada fast bol rahe hain. Overall, training ka content toh theek tha aur software ka database clearly labelled tha, lekin communication ka flow thoda better kar sakte hain. Billing aur invoicing ke terms samajhne mein koi badi dikkat nahi thi, par telephonic support mein thoda clarity ki kami thi. Yeh dono sides ko consider karte hue main neutral nahi rahungi, par poori tarah disappointed bhi nahi.