Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,096 published WFHI Reviews.

2,91,853 of 3,89,096 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,350 matching

Back to the start of the list
  • 2 out of 52 of 5Verified customerSupport and communication

    Sequence thoda bekaar hai

    Main bata doon clearly, onboarding aur support communication ka sequence thoda messed up tha. Jo steps hume diye the woh logically nahi jode gaye aur mujhe lagta hai process streamline hone chahiye. Support mein baat karte waqt, kabhi samajh nahi aata ki pehle kya karna chahiye aur kab call karna chahiye. Training modules bhi ajeeb order mein diye gaye jisme pehle advance features samjhai gayi aur basic cheezein baad mein. Database feature ke sath kaam karna kabhi kabhi confusing ho gaya as items ko save karna sahi order mein nahi tha. Jo automatic updates aate rahe woh bhi kabhi kuch change karte toh dusri cheezein tod dete. Payment process mein bhi thodi hichkichahat thi jahan mujhe baar baar invoice check karna padta tha. Ek chiz toh main maanaunga ki support phone par dene mein available tha, par sequence overall thoda kharab tha aur iska asar pura workflow pe padta tha. Bas yehi sach hai ki sabhi steps coherent nahi lage mujhe.

    Lalit KakkarMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Surprisingly, I might not need much help next time

    At first, I expected I would have to contact support repeatedly for various issues during my use of the system, but it turned out otherwise. The initial onboarding included guidance that was thorough enough to cover most common questions, which surprised me positively. Although I ran into a few minor problems with the automatic updates and database sync, the self-help resources available were well-organized and straightforward. When I did reach out to telephonic support, the assistance was prompt and clear, helping me avoid ongoing trouble. Given this experience, I don’t think I will need as much support the next time I work with this software. The communication felt responsive but not overwhelming, and the system updates seemed to integrate smoothly enough to reduce my need for external help. Of course, if any complex issues arise later, I know support is just a phone call away, but overall, preparedness and user-friendly design kept everything running mostly independently. It was surprising how much autonomy I gained compared to my initial worries about relying heavily on help during my use of the service.

    Anagha Rajesh PandaOdisha, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Ended up resolving issue but order of steps was not clear

    I contacted support trying to understand the sequence of steps involved in setting up the dialer and integrating the database for remote workflows. The instructions I received came in patches and not in a clear order, which meant I tried configuring things multiple times across different sessions. However, by the end, I had successfully completed the setup. The support team was responsive on the phone but the guidance often led me back to earlier parts I had already done, so it felt like going in circles at times. Training materials offered some structure but lacked precise stepwise instructions for my particular needs. Although I am able to run the software now, the whole communication process could have been organized better to save my time and confusion. The software itself is fine and updates worked without problems. Overall, I reached a functioning state given enough time and repetition but the path to that wasn't as streamlined as I would have hoped.

    Charu RastogiTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Jab support finally samajh aya, baki sab theek tha

    Signing up process ke baad support team se contact kiya tha. Initially, lag raha tha ki setup mein thodi difficulty hogi kyunki sab cheezein automated thi aur koi human touch kam tha. Lekin jab mein training modules samajhne lagi to pata laga ki startup ke waqt thoda patience chahiye hota hai. Call dialer aur database integration setup ek baar ho gaya, toh aage se usage straightforward tha. Aise hi telephonic support ke liye jab phone uthate ho, toh thoda wait bhi karna padta hai; ongoing support ko lekar thodi inconsistency feel hui kabhi kabhi. Mujhe lagta hai ki aapko onboarding ke baad bhi thoda hands-on support dena chahiye tha, jo ki thoda lacking tha. However, automatic updates ki wajah se software regularly improved hota raha, jo ki achha tha. Overall, setup should click once initial hurdles paar kar lo, par ongoing communication mein thoda room hai improvement ke liye.

    Roshni BanerjeeTamil Nadu, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Setup took more time than I wanted

    The support during setup was mostly about that one-time journey getting everything ready rather than ongoing help. When I started using the software, the telephonic support was quick in answering initial questions and helping with the training steps. But after that, I found the ongoing support less frequent, which meant any issues or clarifications had to wait until I reached out again, delaying some workflow adjustments. Overall, the setup phase took quite a bit of my time, longer than I expected, because I had to do a lot of problem solving on my own between support calls. I appreciate that they do provide guidance when needed but for me, it felt more like support was frontloaded and tapered off after the initial onboarding. The dialer and database worked fine once running though.

    Neeta CherianNagaland, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    helpful par thoda time waste bhi hua

    Main pehle bhi is tarah ke software use kar chuka hoon aur mujhe pata tha support lene mein thoda time jaayega. Jab maine call kiya toh unhone achhe se meri problems samjhi aur solutions diye, ye acha tha. Par har baar baat karne ke liye queue mein rukna padta hai, aur kabhi kabhi wait jyada hoti thi. Mujhe lagta hai ke woh log koshish karte hain help karne ki, par system mein thoda aur optimize karna chahiye. Database aur dialer functions ko samajhne mein kabhi confusion hoti thi jo maine support se poocha, toh sahi jawab mila. Mujhe thoda lagta hai ki agli baar support lene ke bajay main khud zyada explore karne ki koshish karunga, kyunki wait karna thakane wala ho gaya hai. Overall good support hai, but process mein thoda aur smoothness chahiye.

    Kedar ShanbhagJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    At first, I found the support channels a bit tricky to navigate when I was searching for help on the

    At first, I found the support channels a bit tricky to navigate when I was searching for help on the database feature and how to manage the calling tools effectively. It wasn't immediately clear where to go for certain details, and sometimes the FAQs only partially addressed my issues. However, when I finally connected with telephonic support, I found the agents knowledgeable and patient. The time taken to reach them and then get a satisfactory resolution was somewhat longer than I had hoped for, which slightly dampened my initial enthusiasm. On the other hand, once the support team attended to my questions, their explanations were clear and detailed. Invoicing and payment queries were resolved smoothly without delays. I also appreciated the automatic updates being seamless, which meant I didn't have to worry about manual installations. Overall, while the journey to get help took more time than anticipated, the quality of support made up for it and helped me progress further with the software use and training.

    Ranjana DixitLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support ka sequence thoda confusing tha

    Mujhe laga tha ki sign-up ke baad onboarding simple hoga, par jo steps diye gaye the unka order thoda ajeeb tha. Kabhi database setup pe rukna padta tha, kabhi calling tools ka integration clear nahi tha. Training mein bhi kuch modules repeat ho rahe the, jo thoda slow banata tha overall process. Support ne acha help kiya, par kabhi kabhi unki bat sirf thoda clarify karne wali lagti thi, puri problem solve nahi karti. Mujhe lagta hai agar steps thoda logically flow karte to better hota. Phir bhi software useful tha, par usme kuch jagah thoda jyada waqt laga, mainly support aur training setup pe. Ek baar phir se pura flow dekhna pada, jo thoda tedious tha lekin samajh mein aaya.

    Nisha SrinivasanGoa, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Responsiveness was okay but support dragged overall

    I started with high hopes since the initial sign-up and onboarding were smooth. When I reached out for telephonic support about some dialer setup issues, the people answered reasonably quickly at first. They were polite and tried to help, explaining some steps. However, after the first call, I faced longer waits and sometimes got transferred multiple times without clear answers. The updates made to the software during this period sometimes helped fix bugs but also introduced some new quirks which weren’t quickly addressed by support. I noticed that when I used the database feature, there were occasional lags that I mentioned, but resolution came slowly. Billing and payments communications were also inconsistent in timing, so my overall feeling is mixed. The one standout was that when a person was available on phone, their communication was clear and patient. Yet, the approach lacked consistency because not all calls were handled equally well. I wish the support team had better coordination to avoid repeated explanations and faster response times. So, I’m left feeling it’s a work in progress but functional enough with patience.

    Vasudha VarmaOdisha, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Thodi self-help ki zarurat thi par training mein clarity achhi thi

    Support system se main satisfied hoon, bas ek cheez thi jo mujhe thodi ajeeb lagi ki kabhi-kabhi mujhe khud hi solution dhundhna padta tha, matlab ki pura support ka intezaam ready nahi tha. Training sessions achhi thi, specially onboarding ki guidance practical thi jo mujhe bohot madad karti thi. Lekin jab main software ke kuch advanced features explore karti thi, toh mujhe lagta tha ki thodi aur detail ya example honi chahiye training mein, taki kam confusion rahe. Call dialer aur database features ke use mein clarity thi, par kabhi kabhi jab mera koi query hota toh support team se latakata nahi milti thi turant, is wajah se thoda wait karna padta tha. Payment aur sign-up ke process smooth the, usmein koi problem nahi aayi. Mujhe lagta hai ki agar thoda aur proactive telephonic support ho, toh behtareen experience hoga overall. Lekin jo main ne ab tak use kiya hai, main satisfied hoon aur shayad aage bhi use karti rahungi.

    Dhara ChavanSikkim, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy