Responsiveness was okay but support dragged overall
I started with high hopes since the initial sign-up and onboarding were smooth. When I reached out for telephonic support about some dialer setup issues, the people answered reasonably quickly at first. They were polite and tried to help, explaining some steps. However, after the first call, I faced longer waits and sometimes got transferred multiple times without clear answers. The updates made to the software during this period sometimes helped fix bugs but also introduced some new quirks which weren’t quickly addressed by support. I noticed that when I used the database feature, there were occasional lags that I mentioned, but resolution came slowly. Billing and payments communications were also inconsistent in timing, so my overall feeling is mixed. The one standout was that when a person was available on phone, their communication was clear and patient. Yet, the approach lacked consistency because not all calls were handled equally well. I wish the support team had better coordination to avoid repeated explanations and faster response times. So, I’m left feeling it’s a work in progress but functional enough with patience.