Setup took more time than I wanted
The support during setup was mostly about that one-time journey getting everything ready rather than ongoing help. When I started using the software, the telephonic support was quick in answering initial questions and helping with the training steps. But after that, I found the ongoing support less frequent, which meant any issues or clarifications had to wait until I reached out again, delaying some workflow adjustments. Overall, the setup phase took quite a bit of my time, longer than I expected, because I had to do a lot of problem solving on my own between support calls. I appreciate that they do provide guidance when needed but for me, it felt more like support was frontloaded and tapered off after the initial onboarding. The dialer and database worked fine once running though.