Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,84,662 published WFHI Reviews.

2,88,598 of 3,84,662 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

77,477 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support me thoda aur responsive hona chahiye

    Yeh batana chahungi ki WFHI ka support system roz ke hisaab se kaisa raha. Pehle din pe sab kuch smoothly chal raha tha, lekin uske baad kuch dinon mein issues aaye. Call karne par response milta toh achha tha, par kahi baar wait time zyada hota tha. Mujhe laga ki continuous tracking of issues aur follow-up thoda better ho sakta tha. Email aur chat ke zariye communication clear thi, lekin kabhi-kabhi support team se dobara samjhane par majboor hona parta tha, jo thoda frustrating tha. Main yeh samajh sakti hoon ki har baar perfect response dena mushkil hai, par mujhe lagta hai ki feedback loop thoda aur transparent hona chahiye. Training ke dauran aur dialer use karte waqt maine notice kiya ki timely assistance bahut important hai, jisme thodi kami lagi. Lekin overall, system reliable tha aur updates automatically aate rahe, jis se kaam lene mein help mili. Payment process aur invoicing bhi thik-thak the, kisi extra dikkat ke bina. Mujhe lagta hai agar thoda aur prompt support milega toh overall experience aur behtar ho jayega.

    Gunjan BhonslePunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Had to find solutions myself

    While I appreciated the software's basic functionality, the support was quite lacking. I ended up figuring out many things on my own, which was frustrating. One aspect that was okay was the initial walkthrough; it was somewhat helpful.

    Suresh IyerUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified customerSupport and communication

    Support ke baare me kuch alag tha, par rozana use me problem hui

    Maine WFHI ka support aur communication system ko rozana use kiya, pehle din se zyada issue nahi tha, par jaise jaise time gaya, kuch chizain thodi irritate karne lagi. Support team se baat karne mein waqt lagta tha aur baar-baar repeat karna padta tha apni problem, jo thoda frustrating tha. Call tools aur dialer sometimes expected response nahi dete the jo mujhe delay me daal dete the apne daily kaam mein. Automatic updates theek tha, lekin unke bad bhi kabhi kabhi software freeze kar leta tha, jo aasan nahi tha handle karna. Sign-up aur payment process pehle se theek tha lekin jab communication ki baat aayi toh expectations poora nahi hua. Mujhe laga tha ki support thoda aur zyada proactive hoga, par woh nahi hua. Bas ek cheez jo sahi lagi, woh thi invoice clarity jo help karti thi samajhne mein. Overall, thoda disappointment tha support ke aspect mein, jo day to day kaafi jagah dikhai deta tha.

    Aarav PanickerSikkim, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    I expected the telephonic support to respond quickly based on initial information, but it often took

    I expected the telephonic support to respond quickly based on initial information, but it often took longer than I thought it would. Sometimes I had to wait on hold, which was frustrating given that I needed answers to keep my workflow moving. On the other hand, when I did connect to a person, the communication was clear and supportive. So the quality of help was decent, but the delay in getting that help was the main issue. Overall, it did not exactly match my expectations because I had hoped for faster turnaround during busy periods.

    Sohail KakkarUttarakhand, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Looking back at the support communication I received from WFHI, it certainly made sense but it took

    Looking back at the support communication I received from WFHI, it certainly made sense but it took more time than I initially thought it would. When I had questions about the database feature and how to integrate it with the calling tools, the responses were detailed and the terminology mostly clear. Still, some of the labels and wording in the software didn’t match the descriptions given over the phone, which caused a short delay as I had to re-clarify things multiple times. After a couple of days, the telephonic support lines did manage to explain all my doubts, and the overall tone was patient and professional. Invoicing and payment questions were answered eventually, though I wished the process was a bit more straightforward from the start. The automatic updates sometimes changed the interface and documentation, which meant I had to adjust my understanding of terms and steps. Reflecting on it now, the wordings are okay but the entire support journey took definitely longer than I had expected, which could be frustrating for new users trying to onboard quickly.

    Narendra KonarUttarakhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Setup was mostly one-off, surprisingly smooth

    I was expecting a mix of ongoing and one-off setup requirements, but what I got was a streamlined one-time setup for most parts. During onboarding, they helped me understand how to configure the dialer and database features initially, and after that, the rest was mostly automatic, like the updates rolling in without needing my input. I feared I would have to keep coordinating with support all the time, but thankfully that was limited to just a couple of early stages. The invoicing process was clearly explained from the start, so I never had doubts later on. What went particularly well was the quick setup of calling tools, which took less time than I thought. Overall, the minimal ongoing setup need made a huge difference in my experience. I expected more repeating steps and continual back-and-forth, but that didn’t happen much. The smoothness of setup and once-only efforts are what surprised me most in this experience.

    Siddharth ManeAssam, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support helpful during payment question

    Navigating the support options was a bit frustrating at first because I couldn’t easily find all the answers I needed about the database features and automatic updates. Most of the time, I was left clicking through vague FAQ sections that didn’t quite hit the mark. However, one particular phone call to their telephonic support really stood out as a positive moment. The person I spoke to was patient and clarified exactly how invoicing works and set my expectations clearly, which was very helpful after a lot of guesswork on my side. Aside from that call, the overall communication could have been smoother; it was often a bit confusing to know when to reach out or how fast responses would be. I hope their support becomes more streamlined because that one beneficial interaction showed the potential if the system were better organized.

    Raj Rashmi MohanGoa, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Kabhi samajh nahi aaya support ka faida

    Maine support team ko call kiya jab mera dialer properly connect nahi ho raha tha. Lekin honestly, end tak mujhe confidence nahi mila ki mera problem solve hoga. Jo bhi instructions diye gaye they, unka koi clear solution toh mila nahi, aur mujhe baar baar repeat karna padta tha apna issue. Koi clear direction nahi mili ki next step kya hoga, aur baar baar queue me lagna padta. Jo training session diye the support ke bare me, uske hisaab se expectations zyada thi, but end me lag raha tha ki time waste kar raha hoon. Mai practical aur jaldi solution chahta tha, par yeh support sun ke darr lagta tha ki yeh mera kaam asaani se nahi karega. Call quality bhi average thi aur patience khatam ho gaya. Shayad mera case unusual tha, par mujhe toh wait karna hi padha bina kisi solid help ke. Overall, this was quite frustrating experience and I don’t feel confident ki yeh system mera kaam banayega.

    Harish SaxenaUttarakhand, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Thoda confused feel kar rahi thi despite support effort

    From the start, mera goal tha ki software smoothly work kare mere remote workflow ke liye, par mujhe feel hua support team se baat karne ke baad bhi main kuch complexities ko leke fully confident nahi thi. Training sessions aur onboarding toh achhe the, lekin jab dialer ya database ke kuch features ki baat aayi tab mujhe lagta tha ki unka explanation thoda unclear raha. Although woh log phone par friendly the aur time lene ke liye ready the, par fir bhi mere doubts properly clear nahi ho paye. Payment aur invoicing process mein toh koi dikkat nahi thi, bas support se interaction mein thoda confusion rahi. Automatic updates ne software ko stable bana ke rakha aur overall jo setup tha usme continuity thi, par end tak mujhe lag raha tha ki main pura system samajh nahi paayi thi, isliye confident feel nahi kar paayi. Shayad mujhe aur guidance chahiye thi.

    Avani BalakrishnanRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support wasn’t quite what I thought it would be, honestly

    I gotta say, when I signed up, I expected the support to be a bit more straightforward and timely. It surprised me that sometimes the telephonic support took longer to connect than I had anticipated, and the responses were not always as detailed as I’d hoped. The training and onboarding felt fine at the start, but as the days went on, I found myself wishing for quicker help with specific software quirks I faced. The updates were fine, but they didn’t really improve the situations where I needed help the most. Payment and sign-up went smoothly, so no issues there, but the support experience made me rethink how much I could rely on it during busy periods. Overall, it was okay, but definitely not what I imagined before starting out with them.

    Charu SinhaChhattisgarh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy