2 out of 52 of 5Unverified experienceSupport and communication
Support wasn’t quite what I thought it would be, honestly
I gotta say, when I signed up, I expected the support to be a bit more straightforward and timely. It surprised me that sometimes the telephonic support took longer to connect than I had anticipated, and the responses were not always as detailed as I’d hoped. The training and onboarding felt fine at the start, but as the days went on, I found myself wishing for quicker help with specific software quirks I faced. The updates were fine, but they didn’t really improve the situations where I needed help the most. Payment and sign-up went smoothly, so no issues there, but the support experience made me rethink how much I could rely on it during busy periods. Overall, it was okay, but definitely not what I imagined before starting out with them.