I expected the telephonic support to respond quickly based on initial information, but it often took

I expected the telephonic support to respond quickly based on initial information, but it often took

I expected the telephonic support to respond quickly based on initial information, but it often took longer than I thought it would. Sometimes I had to wait on hold, which was frustrating given that I needed answers to keep my workflow moving. On the other hand, when I did connect to a person, the communication was clear and supportive. So the quality of help was decent, but the delay in getting that help was the main issue. Overall, it did not exactly match my expectations because I had hoped for faster turnaround during busy periods.