Setup was mostly one-off, surprisingly smooth
I was expecting a mix of ongoing and one-off setup requirements, but what I got was a streamlined one-time setup for most parts. During onboarding, they helped me understand how to configure the dialer and database features initially, and after that, the rest was mostly automatic, like the updates rolling in without needing my input. I feared I would have to keep coordinating with support all the time, but thankfully that was limited to just a couple of early stages. The invoicing process was clearly explained from the start, so I never had doubts later on. What went particularly well was the quick setup of calling tools, which took less time than I thought. Overall, the minimal ongoing setup need made a huge difference in my experience. I expected more repeating steps and continual back-and-forth, but that didn’t happen much. The smoothness of setup and once-only efforts are what surprised me most in this experience.