Looking back at the support communication I received from WFHI, it certainly made sense but it took

Looking back at the support communication I received from WFHI, it certainly made sense but it took

Looking back at the support communication I received from WFHI, it certainly made sense but it took more time than I initially thought it would. When I had questions about the database feature and how to integrate it with the calling tools, the responses were detailed and the terminology mostly clear. Still, some of the labels and wording in the software didn’t match the descriptions given over the phone, which caused a short delay as I had to re-clarify things multiple times. After a couple of days, the telephonic support lines did manage to explain all my doubts, and the overall tone was patient and professional. Invoicing and payment questions were answered eventually, though I wished the process was a bit more straightforward from the start. The automatic updates sometimes changed the interface and documentation, which meant I had to adjust my understanding of terms and steps. Reflecting on it now, the wordings are okay but the entire support journey took definitely longer than I had expected, which could be frustrating for new users trying to onboard quickly.