Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,89,075 published WFHI Reviews.

2,91,836 of 3,89,075 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,345 matching

Back to the start of the list
  • 3 out of 53 of 5Unverified experienceSupport and communication

    Mujhe yaad hai jab main pehli baar WFHI ke support ko contact kar rahi thi, toh wording aur labels s

    Mujhe yaad hai jab main pehli baar WFHI ke support ko contact kar rahi thi, toh wording aur labels samajhne mein thoda time laga. Bahut saare terms aur instructions aise the jo clear nahi the, aur mujhe baar-baar repeat karna padta tha apna issue. Kuch cheezein badiya thi, jaise ki unhone systematically guide kiya, lekin dusri taraf kuch sentences confusing the, jo mujhe lagta hai ki thoda aur user-friendly ho sakte the. Kabhi-kabhi dialer ya software ke labels ko samajhna tough tha, especially jab multiple options diye hote the. Is sab ke bawajood, support team ne dhairya rakha aur har call pe help karne ki koshish ki. Main soch rahi thi ki agar ye wording aur labels thoda aur clear hote toh onboarding process jaldi complete ho pata. Par overall, wo effort jo unhone dikhaya, wo dekh kar mujhe lagta hai ki improvement ki guarantee hai. Bas thoda patience rakhna padta hai, aur kabhi kabhi frustration bhi hota hai jab kuch instructions repeated karni padti thi. Khair, ab jab main software ko use karti hoon toh ye confusion kam ho raha hai, aur mujhe lagta hai ki future updates ke saath ye aur better ho jayega.

    Sheetal BhatChandigarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Would do it again, with some patience

    I found the telephonic support to be generally helpful, but there was a fair amount of figuring things out on my own. The onboarding flow introduces the basics, yet some features require digging to fully understand. I appreciate the responsiveness when I did call in, though I often felt like I was piecing together the processes without straightforward guidance. The database feature worked fine, and the dialer was stable across multiple sessions, but setting up calls initially was not as intuitive as I expected. Updates happen automatically, which was convenient, though sometimes I noticed minor glitches afterward. The invoicing and payment steps went smoothly without hassle, and the sign-up process was straightforward overall. Despite some self-led learning, the experience felt manageable and efficient. I’d likely sign up again, knowing to expect some solo problem solving alongside their support.

    Pankaj Tushar KaulWest Bengal, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support hours were okay, but could be better

    I found the telephonic support to be accessible during the hours I usually work, which was helpful since I occasionally needed quick clarifications while using the dialer and managing the database. However, there were times when responses came slower than I hoped, especially outside peak hours, which could disrupt my workflow a bit. The updates were automatic and didn’t interfere with my work, so that part was well done. Sign-up and invoicing worked smoothly, making the financial side uncomplicated. Training materials were clear, but sometimes I wished for more live interaction to clear doubts immediately. The sales and onboarding steps made sense mostly, though a few transitions felt slightly abrupt. Overall, I’d describe it to a friend as functional but with room for improvement in support timing and responsiveness. The software itself did what it needed to, but better support during my actual working hours would enhance the experience significantly.

    Jaya GehlotHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Expected quicker support, got slower replies

    I had anticipated prompt and clear communication from the support team given the promises made during sign-up. Unfortunately, my experience did not fully meet these expectations. Responses to my queries about the dialer malfunctions were slower than I had hoped, sometimes taking multiple days to receive a reply. The telephonic support offered some assistance, but it was inconsistent in addressing the issues effectively during conversations. While I appreciate the effort made by the team, the overall responsiveness was lacking, which hampered my ability to smoothly continue using the software. Invoicing and payment process went without much issue, but the delay in support was a significant downside. I had expected a more streamlined communication process with faster resolutions, which was not consistently the case.

    Nikhil ChitaleKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support ne jitni der lagi, confident bana diya

    Jab maine pehli baar support contact kiya tha toh socha tha call thodi der lege aur shayad zyada wait bhi karna padega. Par actual mein, telephonic assistance professional aur quick thi, jitni der lagi usmein pura time mujhe guide kiya gaya aur doubts clear hue. Mujhe lagta hai main pehle se zyada confident hoon software use karne mein, kyunki unhone patience ke saath har question ka jawab diya. Previous experiences mein support aise nahi thi aur us wajah se frustration hoti thi. Ab lagta hai ki agar kabhi bhi koi issue aaya toh vo log available rahenge aur samjha kar help karenge, jo kaafi reassuring hai. Support ke time ne meri expectations ko kaafi exceed kiya.

    Ranjana BadamiTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    One clear thing they did well

    When I first reached out to WFHI's telephonic support, I appreciated how quickly they picked up the call, which was one of the few positives in my experience. However, I found the communication to be somewhat unclear overall. I was often left unsure about crucial parts of the onboarding process because explanations felt rushed or incomplete. It seemed like the support team assumed some prior knowledge that I didn't have, which made understanding the workflow setup much harder than it needed to be. Though they did try to offer follow-up calls, the repeated information felt repetitive without real progress. Also, waiting for certain updates or clarifications sometimes disrupted my schedule. That said, the clarity on how to navigate the dialer interface itself was relatively okay, which helped keep some parts manageable. It's just that the overall guidance didn't match that standard, and I wished the step-by-step instructions had been more structured. This imbalance made me feel like they still have some work to do before the experience becomes truly smooth and transparent for users.

    Afreen GhoshJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Not sure I'd set this up again quite the same way

    At first, I thought the support and communication were fine during the initial setup, but as I progressed, it became clear that a lot of the configuration was a one-off deal. They helped walk me through the software installation and getting the dialer ready, but after that, ongoing support felt less available or slower to respond. I had to spend quite some time troubleshooting issues with database syncing and some billing questions on my own. The one good thing was that automatic updates ran without me needing to intervene, so that was a relief. But honestly, if I had to do everything all over again with this setup, I'd probably try a different approach or tool that offers more continuous assistance. The telephonic support was helpful only in the early stages and less so later.

    Puneet PandaTripura, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Expected slow support but mila timely help

    Main pehle alag remote workflow tools use karti thi jaha support kaafi slow hota tha aur main kabhi kabhi apne kaam me phas jaati thi. Yahan mujhe shuru me laga ki support team bhi utni hi busy hogi aur shayad response time lambe honge. Lekin jab maine call kiya support ke liye, ek khas waqt tha jab main payment aur invoice issue lekar confused thi. Wo person jo baat kar raha tha bahut patient tha aur ne mujhe step-by-step guide kiya database se relevant details extract karne me. Jo pehle mujhe dikhayi nahi deta tha, wo suddenly samajh aya. Calling tools bhi smooth the, dialer se baat karte waqt technical interruption nahi hui. Baaki general communication bhi kaafi fluent thi, bas ek ya do baar mujhe wait karna pada jab wo kisi naye update pe check kar rahe the. Lekin overall, jo level ki help mujhe expect thi us se thoda behtar mila mujhe. Woh ek specific moment me support ne accha impression banaya.

    Anuradha SarinLadakh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    The moment everything clicked was when I understood the dialer

    I had some difficulty at first getting to grips with the software’s various parts, but the key moment came when the explanation of the calling tools and dialer fully sunk in. The support team explained it clearly over the phone, breaking down how the dialer integrates with the database and how automatic updates mean I always had the latest version without manual effort. Before this, I was trying to learn from the training modules alone, which was helpful but didn’t quite explain the real-world usage as well. Once they walked me through the sequence of placing calls, managing contacts, and logging details in the database, everything seemed to click. The telephonic support timed their responses well, not rushing me, and appreciated my questions fully. Billing and invoicing had seemed a bit tricky initially, but clear explanations about payment steps and the portal reassured me quickly. The onboarding process is thorough, but with patient communication, I didn’t feel overwhelmed. I also noticed how the updates to the software are automatic, which keeps me from having to worry about manual adjustments disrupting my routine. It felt like a weight lifted when event flows started making sense, and it encouraged me to explore more features. So that moment of clarity happened when the dialer’s usage was fully detailed—it transformed my experience for the better in a noticeable way.

    Vaibhav Sangeeta PandaHaryana, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Support took a while to respond but usually resolved issues

    During my regular use over a couple of weeks, I noticed that support did not always reply immediately but did eventually help resolve problems with the dialer configuration. Sometimes the delay was noticeable, especially during peak hours. Despite that, the resolutions offered were generally effective, allowing me to keep using the calling tools and database without major disruptions. The software’s daily functions ran adequately, and the automatic updates did not interfere much once settings were adjusted. Time spent waiting became less frustrating once I realized the support team was thorough in tackling issues, even if slower than ideal. So the time aspects were the biggest hurdle in maintaining smooth workflow.

    Harleen PawarRajasthan, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy