Support hours were okay, but could be better
I found the telephonic support to be accessible during the hours I usually work, which was helpful since I occasionally needed quick clarifications while using the dialer and managing the database. However, there were times when responses came slower than I hoped, especially outside peak hours, which could disrupt my workflow a bit. The updates were automatic and didn’t interfere with my work, so that part was well done. Sign-up and invoicing worked smoothly, making the financial side uncomplicated. Training materials were clear, but sometimes I wished for more live interaction to clear doubts immediately. The sales and onboarding steps made sense mostly, though a few transitions felt slightly abrupt. Overall, I’d describe it to a friend as functional but with room for improvement in support timing and responsiveness. The software itself did what it needed to, but better support during my actual working hours would enhance the experience significantly.