Expected quicker support, got slower replies
I had anticipated prompt and clear communication from the support team given the promises made during sign-up. Unfortunately, my experience did not fully meet these expectations. Responses to my queries about the dialer malfunctions were slower than I had hoped, sometimes taking multiple days to receive a reply. The telephonic support offered some assistance, but it was inconsistent in addressing the issues effectively during conversations. While I appreciate the effort made by the team, the overall responsiveness was lacking, which hampered my ability to smoothly continue using the software. Invoicing and payment process went without much issue, but the delay in support was a significant downside. I had expected a more streamlined communication process with faster resolutions, which was not consistently the case.