One clear thing they did well

One clear thing they did well

When I first reached out to WFHI's telephonic support, I appreciated how quickly they picked up the call, which was one of the few positives in my experience. However, I found the communication to be somewhat unclear overall. I was often left unsure about crucial parts of the onboarding process because explanations felt rushed or incomplete. It seemed like the support team assumed some prior knowledge that I didn't have, which made understanding the workflow setup much harder than it needed to be. Though they did try to offer follow-up calls, the repeated information felt repetitive without real progress. Also, waiting for certain updates or clarifications sometimes disrupted my schedule. That said, the clarity on how to navigate the dialer interface itself was relatively okay, which helped keep some parts manageable. It's just that the overall guidance didn't match that standard, and I wished the step-by-step instructions had been more structured. This imbalance made me feel like they still have some work to do before the experience becomes truly smooth and transparent for users.