Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,84,054 published WFHI Reviews.

2,88,131 of 3,84,054 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,029 matching

Back to the start of the list
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Long wait, slow start

    Reflecting on my initial experience with this software and training process, the whole thing felt like a drawn-out exercise rather than a smooth start. Signing up took some time, but the real delays began with onboarding where the instructions were not as clear as expected. It felt like every step required multiple attempts to understand fully, which tested my patience. The invoicing and payments part also took longer than I had imagined, with waiting on confirmation emails and telephonic support that was at times slow to respond. Even the calling tools and the dialer, which I anticipated to be straightforward, had a learning curve I wasn't fully prepared for. On the positive side, once I got through the initial hurdles, the database feature and automatic updates ran on schedule and quite well. Yet, all this made the software adoption feel slower than it could have been had the whole onboarding and support structure been more immediately accessible. In hindsight, the experience was taxing and slower than expected, which does color my overall impression.

    Puneet RaghavanKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Thoda aur clarity chahiye thi on features before buy

    Mujhe sales process me kuch cheezein clear nahi lag rahi thi, especially regarding the product features and how exactly they’d sync with my work style. Jo training aur software details diye gaye the, woh general the but main expect karta tha ki thoda personalized explanation mile. Kayi baar aisa laga ki mujhe apne se hi padhna pad raha hai jo thoda inconvenient tha. Agar thoda aur time spend karte samajhaane me, toh buyers ko confidence zyada milta. Lekin haan, overall communication polite tha aur queries ke answers diye gaye. Thoda aur upfront information ho toh better hota, abhi thoda reservation lekar sign-up kiya.

    Omkar MalikChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSales and pre-purchase

    Phir bhi, main dobara is process ko choose karungi

    Looking back at the sales and pre-purchase steps, mujhe laga ki workflow thoda better organize hota toh aur asaani hoti. Kuch steps thode overlapped lage aur kabhi kabhi confirmation ke liye extra time chala gaya, jo ideally avoid hona chahiye tha. Lekin overall, jo sequence tha woh sensible tha aur training materials samajhne mein madadgar rahe. Main abhi bhi sochti hoon ke agar dobara karna ho toh is platform ko choose karungi kyunki processes clear hain aur support helpful tha, bas thoda jyada streamline karna chahiye next time. Invoicing hassle free raha aur sign-up simple tha, jo mujhe dobara opt karne ke liye encourage karta hai.

    Sonal ManeLadakh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSales and pre-purchase

    Dubara kabhi nahi karunga yeh

    Mujhe laga tha ki sales process smoothly chalega, par shuru se hi sab kuch ulta pada. Sign-up mein glitches aaye, payment ke time bahut confusion hui aur invoice milne mein delay hua. Jab support tak gaya, toh unhone mere problems ko seriously nahi liya. Dialer aur calling tools bhi bar-bar hang kar rahe the, training sessions bhi adhure samjhe gaye. Automatic updates ne to bas haalat aur kharaab kar di, kai baar system crash hua. Support ka phone uthana bhi mushkil tha, calls kabhi kisi ko nahi mil paati thi. Jo promises diye gaye the ki process simple hoga, wo bas baaton tak seemit rahe. Mujhe laga maine bas time aur paisa dono waste kiya. Agar agla chance mila toh main definitely is platform ka istemal nahi karunga. Overall, poora experience negative raha aur main isse recommend bhi nahi karunga kisi ko.

    Anay MehtaNagaland, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSales and pre-purchase

    Expectations samjha tha thoda different tha

    So, jab maine pehli baar sign-up kiya, main expect kar raha tha ki step-by-step onboarding bohot streamlined milega, matlab sab kuch ek logical sequence mein arrange hoga. Par real mein, flow thoda scattered laga. Pehle database setup karwana tha, phir calling tools activate karna, lekin mujhe lagta hai ki starting mein dialer ka testing hona chahiye tha. Kahin-kahin training modules bhi thode out of sync lage, especially jab automatic updates aaye during my use, jo thoda confusing ban gaya. Par support se baat karte waqt woh log patiently samjhate rahe, iss baat se kaafi farq padta hai. Payment aur invoicing process straightforward thi, but kabhi kabhi lagta tha ki thoda aur clarity ho jaata toh better hota. Overall, jo main expect kar raha tha aur jo mila, unmein thoda gap tha, par itna bhi bura nahi tha, bas thodi aur tuned ordering chahiye hogi experience ko.

    Naveen GuptaMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    Pre-purchase took more effort than expected

    I wouldn’t say the pre-purchase experience was terrible, but it did take more effort from my side than I expected. I went into the process assuming that the sales team would walk me through everything I needed to know about the software, the training, and the payment steps, but it ended up a little back-and-forth. When I first contacted them, some of the explanations were clear but only after multiple follow-ups. I had to reach out again to clarify how the dialer worked and how the database gets updated automatically. There was also a bit of waiting involved before I got answers, so if I’m being honest, I felt a bit on my own sometimes. Having said that, the representatives were polite and tried to help when they could. Next time, I expect that I’ll probably need to ask for help sooner rather than later once I start using the software fully because some features aren’t straightforward from the get-go. Overall, it was a manageable process, but definitely more involved than I initially anticipated. So, the effort was moderate, neither smooth nor frustrating, just more than I’d hoped.

    Aryan ZachariahAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSales and pre-purchase

    I wanted to understand the sales information clearly before signing up, but it was confusing from th

    I wanted to understand the sales information clearly before signing up, but it was confusing from the start. The explanations I found online and when I called were jumbled and left me guessing about capabilities. It felt like they were careful not to say too much, and that made it harder to know if the software matched my needs. I repeatedly asked about how training would work and what the actual onboarding schedule would look like, but I often received vague answers. The support team seemed nice but didn't provide the detailed, straightforward guidance I was hoping for. After multiple calls and emails, I felt like I had to piece together things myself without full confidence. Even the information about how invoicing is handled and the payment milestones wasn’t clear. I expected a smoother experience from a product like this, especially since I'm new to remote workflow software. I ended up more frustrated than informed, and that affected my whole experience before even using the product.

    Rekha RaghavanGoa, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Sales experience thoda different raha meri expectations se

    Mujhe laga tha ki main sales aur pre-purchase stage mein zyada madad paunga, especially jab main software aur training ke bare mein poora samajhna chahta tha. Lekin actual mein, sales support thoda limited tha aur mujhe khud hi kai cheezein explore karni padi. Jo process clear karte the, woh kabhi-kabhi thoda slow lag raha tha, aur mujhe laga aage bhi jab main renew karunga toh mujhe similar madad ki zarurat padegi. On the plus side, invoicing aur payment ke steps smoothly complete hue, jo comforting tha. Overall, main kahe sakta hoon ki experience thoda mixed raha, aur agle baar shayad main pehle se zyada tayar rahunga madad ke liye ya phir documentation par zyada rely karunga.

    Mahesh KhannaManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    itni mehnat lagti thi response lene mein

    Main jab pehli baar contact ki thi to lagbhag roz follow up karna padta tha tabhi koi reply aata tha. Sales team kaafi slow thi, har baar same sawal puchna padta tha. Unhone mere queries ko jaldi resolve nahi kiya aur lagta tha ki wo zyada interested nahi hain meri problem samajhne mein. Haan ek baat achi thi ki unhone ek bare minimum basic information toh share ki thi, jo thodi madad karti thi. Mujhe lagta tha ki pre-purchase mein jitna simple hona chahiye tha wo experience nahi mila. Sign up ke process mein bhi time zyada laga, aur invoice milne mein der hui. Par software ki training session thodi achhi thi, jisme thoda clarity mili ki software kaise kaam karta hai. Overall, thoda aur prompt hone ki zarurat hai, kyunki ye process kaafi lamba feel hua. Mujhe lagta hai agar unhone mera feedback dhyaan se liya hota toh shayad meri problems jaldi solve hoti. Main itna kahungi ki yeh company beginners ke liye thoda challenging reh sakti hai is wajah se.

    Ankita UnnikrishnanOdisha, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Socha poora guidance milegi, par zyada khud hi samajhna padha

    WFHI ka software try karne ke liye jab main sign-up ke stage par thi, tab mujhe thoda surprise hua ki sales aur pre-purchase support mein zyada proactive guidance nahi mili. Jab main pehli baar invoicing process ke baare mein puchne gayi, toh mujhe kaafi khud se hi details samajhni padi. Unhone kuch basic points bataye, par mujhe laga ki mujhe thoda zyada samjhaya jaana chahiye tha ki payment ke baad kya expect karun regarding updates aur access. Software ke features ke baare mein bhi main khud research karti rahi, kyunki training materials thode limited the initial phase mein. Us samay mujhe lag raha tha ki yeh kafi confusing hoga jin logo ke paas time kam hai, ya jo busy hain apni work-life se. Lekin ek cheez main appreciate karungi ki sign-up aur payment ka process smooth raha, jahan invoice jaldi mil gaya aur koi extra pareshani nahi hui. Lekin overall, thoda zyada personal touch aur thorough explanation sales side se helpful hoti body mein clarity ke liye. Shayad agar yeh sab zyada achhi tarah samjhaya jata toh confusion kam hota aur onboarding process bhi fast hota. Main yeh zaroor bargain karungi ki future users ko thoda aur handholding mile taaki main experience thoda easy feel karti.

    Usha Mridula ChatterjeeLadakh, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy