Long wait, slow start
Reflecting on my initial experience with this software and training process, the whole thing felt like a drawn-out exercise rather than a smooth start. Signing up took some time, but the real delays began with onboarding where the instructions were not as clear as expected. It felt like every step required multiple attempts to understand fully, which tested my patience. The invoicing and payments part also took longer than I had imagined, with waiting on confirmation emails and telephonic support that was at times slow to respond. Even the calling tools and the dialer, which I anticipated to be straightforward, had a learning curve I wasn't fully prepared for. On the positive side, once I got through the initial hurdles, the database feature and automatic updates ran on schedule and quite well. Yet, all this made the software adoption feel slower than it could have been had the whole onboarding and support structure been more immediately accessible. In hindsight, the experience was taxing and slower than expected, which does color my overall impression.