Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,776 published WFHI Reviews.

2,91,613 of 3,88,776 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,292 matching

Back to the start of the list
  • 1 out of 51 of 5Verified customerSupport and communication

    Would not do this again due to poor support

    My experience with WFHI started with high hopes, but got really frustrating because of the support and communication issues. After setting up the software and starting the onboarding, I ran into some problems with the dialer not operating as expected. I reached out to telephonic support hoping for prompt assistance. Initially, I was assured my issue would be looked into quickly, but the response was slow and vague. Calls to support often went unanswered or were put on hold for extended periods. When I finally got to speak to someone, the help they offered wasn’t very clear or effective. I tried again a couple of times over the following days without much progress. This dragged out my ability to use the software efficiently and affected how I could organize my workflow. The invoicing and payment components were okay, but since the software itself wasn’t working properly for me and support continued to be unresponsive, I couldn’t focus on anything else. Even the automatic updates seemed to cause changes that I couldn’t address due to lack of guidance. In the end, the whole experience felt like a waste of time because issues weren’t resolved and that disappointment outweighs anything else. I wouldn’t sign up again if support remains this unhelpful, since quick and clear communication is what I value most when problems arise in software like this.

    Rajat SatheUttarakhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Labels aur wording samajh aayi, bilkul waise hi jaisi expect kiya tha

    Mujhe shuru mein thoda doubt tha ki kya jo wording aur labels diye hain, woh mere liye samajhna asaan hoga ya nahi. Lekin jab main software use kar raha tha, toh sab kuch bilkul clear tha, aur labels logically placed the. Onboarding ke dauraan instructions clear thi, isliye koi confusion nahi hui. Jab bhi calling tools mein kuch options the, woh bhi samajhna straightforward tha. Main yeh expect kar raha tha ki kuch terms thodi complicated hongi lekin waise nahi tha. Support team ne bhi jo explanations diye, woh simple the aur mainse baat karne mein asaani hui. Overall communication mein coherence achhi thi aur language bhi user-friendly thi, isliye main yeh keh sakta hoon ki mera jo expect tha, uske mutabiq hi mila.

    Devang SarafChandigarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Expected more seamless ongoing support for setup

    When I signed up with WFHI, I was under the impression that the setup process would include ongoing support to keep things running smoothly. Instead, most of what I got was a one-off configuration session that felt rushed and unfinished. The dialer and database setup worked okay at first, but later I found the calling tools needed constant tweaking, which required multiple calls to support. The telephonic support itself was slow, with long waits and often having to repeat the issues from scratch each time. The automatic updates also seemed intrusive rather than helpful, sometimes resetting my preferences without warning. I appreciated that the invoicing process was clear and that payments were handled efficiently, but the sign-up flow felt more complicated than necessary. Training was offered, but it felt generic and didn’t address my ongoing workflow needs. In short, WFHI gave me what appeared to be a baseline setup, but the ongoing assistance missed the mark significantly. While I can acknowledge the initial onboarding was somewhat useful, the lack of sustained support made it difficult to keep the software running well. I expected a smoother experience with less hassle in keeping the system working over time, but that was not what I got.

    Sachin TandonMizoram, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support hours vs my working hours: a clear mismatch

    I expected the telephonic support to be accessible during the hours I normally work. Unfortunately, the scheduled support timings didn't align with my daily routine. This meant I could only reach out for help during off-hours or after long delays. The onboarding process itself was clear enough but when issues arose, I found it difficult to get timely answers. The dialer functioned without significant issues during my active hours, which was positive. However, the database feature required assistance from the support team occasionally, which was hard to get promptly. Invoicing and payment were straightforward. Automatic updates ran smoothly. Overall, while the foundational software did what it was supposed to, the lack of support access during my working hours diminished the entire experience.

    Dhanush DevanPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified customerSupport and communication

    Sab mila ke usage experience kaafi acha hai

    Day-to-day communication mein toh lagta hai ki WFHI ka support system kaafi reliable hai, lekin shuruaat mein thoda confusing tha. Pehle time jab main sign-up kar rahi thi aur training ko follow kar rahi thi, tab mujhe lag raha tha ki thodi clarity ki zarurat hai, par dheere-dheere daily use mein sab thik chal raha hai. Dialer aur calling tools ka response time theek tha aur usually koi zyada interruption nahi hoti thi. Kabhi kabhi database mein kuch glitches aaye par support ne patiently handle kiya aur help ki taraf dhyaan diya. Training materials ke through bhi kaafi samajh aata hai ki workflow kaise manage karna hai. Automatic updates aaye, par unka impact day-to-day use mein zyada noticeable nahi tha. Bas sign-up aur payment process thoda time leta hai, lekin overall jo daily communication tha woh acha aur smooth raha. Isliye main ye kahungi ki is service ka feel daily basis par positive raha hai, ekdam manageable hai sab kuch.

    Amala Divya GehlotDelhi, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Had high hopes, but was left confused

    I reached out for support a couple of times and had mixed experiences. Initially, I found the communication to be really prompt, which was reassuring. However, when I needed deeper guidance on certain features, the responses didn't quite align with my expectations, leaving me a bit lost at times. Overall, a blend of positive and negative experiences.

    Suresh GuptaTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support ki mehnat kaafi thi, thoda phir se karna padega

    Toh bhai, support se contact karne mein kafi waqt lag gaya, aur mujhe baar-baar wahi baat repeat karni padhi. Dialer function mein kuch issues aaye the, jiski wajah se database update theek se sync nahi hua. Jab maine support ko bataya, toh unhone politely samjhaya aur step-by-step guide di, lekin mujhe lagta hai unki taraf se thoda proactive hona chahiye tha. Waise toh conversation theek thi, par lagataar call ke dauraan baat ko explain karna thoda exhausting tha. Main aage bhi help lunga, kyunki software kuch naye naye features ke saath aata hai, aur mujhe lagta hai main unko use karne mein phir se confuse ho sakta hoon. Database aur calling tools ko set karna zaruri hai, magar unki complexity ki wajah se thoda effort to lagta hai. Overall, support ne help ki, par itni baar phone kar ke baat karni thodi bore karne wali thi. Agar unhone documentation zyada detailed di hoti, toh shayad ye process aasan hota. Main phir bhi agla time kuch doubt ho toh contact karunga.

    Govind AgarwalChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Kabhi kabhi lagta tha support zyada chahiye hoga

    Support aur communication ka overall experience mixed raha. Onboarding ke initial din mein kaafi phone calls kiye aur queries clear karne mein time laga, par weightage dena padega ki yeh phase hi thoda intense tha. Baad mein jab software use kar raha tha for normal operations, toh support ki zarurat kam padi. Support team relatively accessible thi, bas setup ke pehle week mein zyada communication hua; baad mein, system kaafi smoothly chal raha tha. Continuous assistance ki demand kam lagi, aur automatic updates ne bhi system update rakhne mein help ki. Isliye main kahunga ki support mostly one-off situation mein intense hai.

    Swapnil AnandHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support mein repetition ka level thoda surprise kiya

    Mujhe support se kuch madad leni padi aur honestly main ne socha tha ki process zyada streamlined hoga. Jab main call kiya, to baar baar wahi basic questions pochhe gaye, jo main pehle hi clarify kar chuki thi. Thodi der ke liye toh laga ki connection slow hoga ya phir mere issue ko samajhne mein dikkat ho rahi hai. Firse baar baar explanation dena kaafi frustrating tha. Par main ye bhi manti hoon ki unka staff polite tha, aur bahut patience ke saath meri baat sunte rahe. Automation updates achhe tareeke se chal rahe the, jisse software ke latest features milte rahe. Lekin jab mein repeat huye sawaalon ko aur lambi waiting times ko dekhti hoon, toh lagta hai ki communication flow thoda better ho sakta tha. Overall, software chalane mein koi dikkat nahi hui lekin support communication mein improvement zaroori hai. Yeh cheez thoda disappointing rahi meri expectations ke mukable, lekin haan, appreciate karna chahungi ki call center wale polite the aur genuinely help karna chahte the. Agar yeh repetitive questions aur waitings na hote to experience better hota. Toh, surprise yeh tha ki despite sab modern software aur automatic updates ke, phir bhi support mein itni baar baar discussion aur hold time samna karna pada. Yeh mujhe thoda bother karta raha poore experience mein, par software ki quality mein toh koi complaints nahi hain. Bas support ki taraf se fast aur focused communication hona chahiye.

    Charu ChauhanDelhi, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support took forever to respond

    I tried to find the right section to get help quickly, but it took too much time to navigate. The menus are confusing, and it was frustrating not being able to locate straightforward answers. I did manage to eventually reach telephonic support, which was fine once connected, but getting there was a hassle. The software itself has potential but without quick support, it doesn’t help much. I think the onboarding could be simpler for new users so they spend less time stuck. Overall, I expected smoother communication and easier access to assistance, but that's not what I found. The slow pace in getting the information I needed made the experience quite poor for me.

    Mitali DubeyDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy