Support hours vs my working hours: a clear mismatch
I expected the telephonic support to be accessible during the hours I normally work. Unfortunately, the scheduled support timings didn't align with my daily routine. This meant I could only reach out for help during off-hours or after long delays. The onboarding process itself was clear enough but when issues arose, I found it difficult to get timely answers. The dialer functioned without significant issues during my active hours, which was positive. However, the database feature required assistance from the support team occasionally, which was hard to get promptly. Invoicing and payment were straightforward. Automatic updates ran smoothly. Overall, while the foundational software did what it was supposed to, the lack of support access during my working hours diminished the entire experience.