Would not do this again due to poor support
My experience with WFHI started with high hopes, but got really frustrating because of the support and communication issues. After setting up the software and starting the onboarding, I ran into some problems with the dialer not operating as expected. I reached out to telephonic support hoping for prompt assistance. Initially, I was assured my issue would be looked into quickly, but the response was slow and vague. Calls to support often went unanswered or were put on hold for extended periods. When I finally got to speak to someone, the help they offered wasn’t very clear or effective. I tried again a couple of times over the following days without much progress. This dragged out my ability to use the software efficiently and affected how I could organize my workflow. The invoicing and payment components were okay, but since the software itself wasn’t working properly for me and support continued to be unresponsive, I couldn’t focus on anything else. Even the automatic updates seemed to cause changes that I couldn’t address due to lack of guidance. In the end, the whole experience felt like a waste of time because issues weren’t resolved and that disappointment outweighs anything else. I wouldn’t sign up again if support remains this unhelpful, since quick and clear communication is what I value most when problems arise in software like this.