3 out of 53 of 5Verified purchaseSupport and communication
Kabhi kabhi lagta tha support zyada chahiye hoga
Support aur communication ka overall experience mixed raha. Onboarding ke initial din mein kaafi phone calls kiye aur queries clear karne mein time laga, par weightage dena padega ki yeh phase hi thoda intense tha. Baad mein jab software use kar raha tha for normal operations, toh support ki zarurat kam padi. Support team relatively accessible thi, bas setup ke pehle week mein zyada communication hua; baad mein, system kaafi smoothly chal raha tha. Continuous assistance ki demand kam lagi, aur automatic updates ne bhi system update rakhne mein help ki. Isliye main kahunga ki support mostly one-off situation mein intense hai.