Support took forever to respond

I tried to find the right section to get help quickly, but it took too much time to navigate. The menus are confusing, and it was frustrating not being able to locate straightforward answers. I did manage to eventually reach telephonic support, which was fine once connected, but getting there was a hassle. The software itself has potential but without quick support, it doesn’t help much. I think the onboarding could be simpler for new users so they spend less time stuck. Overall, I expected smoother communication and easier access to assistance, but that's not what I found. The slow pace in getting the information I needed made the experience quite poor for me.