Expected more seamless ongoing support for setup
When I signed up with WFHI, I was under the impression that the setup process would include ongoing support to keep things running smoothly. Instead, most of what I got was a one-off configuration session that felt rushed and unfinished. The dialer and database setup worked okay at first, but later I found the calling tools needed constant tweaking, which required multiple calls to support. The telephonic support itself was slow, with long waits and often having to repeat the issues from scratch each time. The automatic updates also seemed intrusive rather than helpful, sometimes resetting my preferences without warning. I appreciated that the invoicing process was clear and that payments were handled efficiently, but the sign-up flow felt more complicated than necessary. Training was offered, but it felt generic and didn’t address my ongoing workflow needs. In short, WFHI gave me what appeared to be a baseline setup, but the ongoing assistance missed the mark significantly. While I can acknowledge the initial onboarding was somewhat useful, the lack of sustained support made it difficult to keep the software running well. I expected a smoother experience with less hassle in keeping the system working over time, but that was not what I got.