Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,774 published WFHI Reviews.

2,91,611 of 3,88,774 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,292 matching

Back to the start of the list
  • 5 out of 55 of 5Unverified experienceSupport and communication

    Support lagayi thi mehnat, lekin end mein confidence aaya

    Starting toh kaafi confusion thi, main yeh samajhne ki koshish kar rahi thi ki kaise remote workflows ke liye support milegi. Phone pe jab maine help mangi, to unke agent ne patiently samjhaya ki mujhe kis tarah se dialer aur database use karna hai. Thodi der baad ek baar phir call karke clarify kiya, kyunki pehle instructions thode unclear lag rahe the. Yeh effort lagaya mujhe, par end mein feels acha hua jab maine realize kiya ki mujhe kis moment pe problem solve kar leni chahiye. Har baar jab call kiya, support ne panna pane guide kiya rather than just answering. Main ab confident feel karti hoon ki agar koi dikkat aayi toh main unko call karke solution paungi, wo baat clarify hogayi hai mere liye. Pehle thoda frustration tha, par support team ka patience aur clear instructions ki wajah se yeh manage ho gaya.

    Latika BarmanPuducherry, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Jab problem ayi, clarity nahi mili support se as expected

    Maine jab pehli baar support ko call kiya regarding ek technical issue jo dialer software ke sath hua tha, tab mujhe laga ki wo situation jaldi resolve ho jayegi, but wo moment accurately captivated the extent of their approach. Pehle jo waiting period tha, wo zyada tha aur jab finally agent ne call uthaya, toh lag raha tha ki woh problem ko samajhne mein thoda waqt le rahe hain. Support ne sincerely problem ko troubleshoot karne ki koshish ki, par jab wo baar baar basic cheeze puchne lage jinhe maine already bataya tha, tab frustration badh gaya. Kyunki unki explanation sessions thodi formal thi, aur thoda delayed feedback mila, mujhe laga ki actual mein problem solve hone tak kaafi extra efforts lag rahe hain. Jo automatic updates hain, woh thik chal rahe the, par us specific issue ko lekar clarity milna mushkil raha. Database feature par support thik thi but jab baat issues ki aayi, toh mujhe laga ki communication mein clarity ya promptness ke issues the. Overall, woh wo moment nahi tha jahan clarity ka click ho, balki thoda confusion dominate karta raha.

    Mukesh BharadwajLakshadweep, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support was helpful par thodi baar wait or repeat karna pada

    Mujhe support line ko kaafi baar contact karna pada during onboarding mein because kuch cheezein samajh nahi aayi thi dashboard aur database features ki. Jab phone uthaya to initially response acha tha, par kabhi kabhi mujhe lagta tha ki mujhe apni baat baar-baar repeat karni padh rahi thi. Wait time kabhi khatam nahi hota jaisa lagta tha, especially jab koi complicated sawal poocha. Training videos thode helpful the, but jab confusion badh gaya to main phone kar hi raha tha. Calling dialer bhi time pe respond nahi karta tha har baar, jis wajah se frustration badh jata tha. Payment aur invoice process thoda clear tha, yahaan koi dikkat nahi thi. Overall, support mein kuch acha raha magar frustration zaroor hua due to delays and repetition in communication. Fir bhi acceptance hai ki tough parts ko solve karne ki koshish ki gayi thi.

    Sandeep BhonsleDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support had its moments but mostly left me waiting

    Honestly, I’ve had to explain my issues with WFHI support more times than I can count, and it’s wearing me down. The people on the other side were responsive enough when they finally answered, which I’ll give them credit for, but often it felt like I was stuck in a loop. Sometimes they got me the information I needed, but other times I ended up having to wait forever or get passed around. The communication just felt patchy overall. I was hoping for something smoother, given the promises on their website, but mostly I felt like I was pushing for answers instead of them proactively helping. Not to say it was all bad, though — at least one time the support person understood what I needed quickly and gave me clear instructions. Still, it’d be better if that was the norm rather than the exception.

    Sonal Supriya VarmaHaryana, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSupport and communication

    Support was quick but with some wait times

    Signing up and getting started with the software went well enough but the real difference was the support. When I reached out the first time to clarify some steps during onboarding, I was surprised that I didn’t get an instant response; instead, it took a little while to connect but once I did, the person explaining things was clear and helpful. While a few messages took longer to get replies, overall the communication felt smooth and the answers were to the point, especially about using the calling tools. Within a couple of days, I was able to get the dialer and database working together well to manage my flow of contacts. Even though the waiting a bit was a tad frustrating, the quality of the support quickly made up for that, and helped me get going in a way I wasn’t quite sure I would at first. So I would say both the delay and the help balanced out — not perfect but definitely positive in the end.

    Madhuri NandaAndhra Pradesh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Unlikely to buy again soon

    Initially, I found the telephonic support responsive, which was decent. But over the weeks, responding to my queries became slow and inconsistent. Sometimes I'd wait days for a callback on a simple dialer issue or a billing question. The day-to-day communication felt scattered; they weren't proactive in following up and updates about ongoing issues came late. The software itself is okay, but the lack of reliable support made the setup and daily use more frustrating than it needed to be. This isn't something I'd get again soon unless the support system gets a serious overhaul; I'm not confident it will improve from my experience so far.

    Anay KulkarniPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support ne thoda patience aur clarity chahiye thi

    Overall, the support system was quite approachable and they tried quickly to resolve issues, but a few times when something didn’t work as expected, lagging back to them took longer than I hoped. Jab bhi dialing tool mein error ara tha, mujhe turant solution milta nahi tha. Communication was warm enough, lekin thoda aur proactive guidance mil pata toh zyada acha lagta. The dialer and database features are good, par kabhi kabhi vo delays frustrating ho jate hain, especially when busy with calls. Payment process aur invoicing smooth thi and sign-up ke time details clear thi, but jab problems aaye support mein thoda wait bada aur clarity kam thi. I expect thoda aur speed aur transparency hone se it’ll be much better for regular use.

    Kedar JainLakshadweep, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Average experience over time with support communication

    My overall experience with WFHI's telephonic support has been somewhat mixed. While initial calls to customer service generally resolved my queries efficiently, over the longer term some follow-up interactions became slower and less responsive. Day to day, the support seemed to fluctuate; there were times when requests were handled promptly, such as when I needed help updating my account details or troubleshooting immediate software glitches. On other occasions, responses lagged and seemed less personalized, leading to some frustration. The quality of communication also depended on the complexity of the issue, with simpler questions answered more quickly than detailed technical concerns. Though the team is courteous and tries their best, this variability impacted my confidence in consistently relying on support. Despite these ups and downs, I found that most of the software itself stayed stable during use, and the automatic updates didn't require much extra help. So while the support wasn't perfect, the software's general reliability balanced the experience.

    Prerna SehgalGujarat, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support mein thoda sa kami si thi

    Mujhe initially laga tha ki support system ekdum solid hoga aur roz ke issues ko turant solve karega, especially jab dialer ya database mein kuch gadbad ho jaye. Lekin practical mein, jab main ne chhote chhote technical problems kal tak try kiya, toh lagta tha ki thoda sa communication delay hota tha. Mera matlab yeh ki call karne pe aapko acha response milega, par kabhi kabhi jaise caller details database mein automatically update nahi hote, toh support se baat karni padti thi. Wo jo phone support thi, usse pata chala ki training ke dauran jitne onboarding steps hue the, wo useful the, par daily basis pe thodi aur guidance mil sakti thi taaki main apne workflows ko smoothly chala saka. Comparatively, main expect kar raha tha ki har baar jab database sync mein issue aayega, turant support milega, par testing week mein thoda sa wait karna pada. Bas isi point se thodi si frustration hui, warna software aur features kaafi ache hain aur overall communication bhi theek hai jo main continue karunga.

    Atul ChandranRajasthan, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    Support Quick, Par Thodi Mehnat Lagi

    While using the WFHI support, maine dekha ki response time theek tha, aur dialer issues ko handle karne mein mereko zyada intezaar nahi karna pada. Thoda sa effort lagta tha explain karne mein ki kya problem hai, kyunki kabhi-kabhi communication clear nahi hoti thi. Lekin overall, jo madad mili thi woh kaafi thi and I’m confident ki agli baar bhi jab support leni hogi, toh help milega. The staff were patient and made sure they understood meri problem achhi tarah. So, while thoda mehnat lagi, support service ne mera kaam asaan kar diya tha finally.

    Ranjana Trupti RanaJharkhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy