Support had its moments but mostly left me waiting
Honestly, I’ve had to explain my issues with WFHI support more times than I can count, and it’s wearing me down. The people on the other side were responsive enough when they finally answered, which I’ll give them credit for, but often it felt like I was stuck in a loop. Sometimes they got me the information I needed, but other times I ended up having to wait forever or get passed around. The communication just felt patchy overall. I was hoping for something smoother, given the promises on their website, but mostly I felt like I was pushing for answers instead of them proactively helping. Not to say it was all bad, though — at least one time the support person understood what I needed quickly and gave me clear instructions. Still, it’d be better if that was the norm rather than the exception.