Support was quick but with some wait times
Signing up and getting started with the software went well enough but the real difference was the support. When I reached out the first time to clarify some steps during onboarding, I was surprised that I didn’t get an instant response; instead, it took a little while to connect but once I did, the person explaining things was clear and helpful. While a few messages took longer to get replies, overall the communication felt smooth and the answers were to the point, especially about using the calling tools. Within a couple of days, I was able to get the dialer and database working together well to manage my flow of contacts. Even though the waiting a bit was a tad frustrating, the quality of the support quickly made up for that, and helped me get going in a way I wasn’t quite sure I would at first. So I would say both the delay and the help balanced out — not perfect but definitely positive in the end.