Support mein thoda sa kami si thi
Mujhe initially laga tha ki support system ekdum solid hoga aur roz ke issues ko turant solve karega, especially jab dialer ya database mein kuch gadbad ho jaye. Lekin practical mein, jab main ne chhote chhote technical problems kal tak try kiya, toh lagta tha ki thoda sa communication delay hota tha. Mera matlab yeh ki call karne pe aapko acha response milega, par kabhi kabhi jaise caller details database mein automatically update nahi hote, toh support se baat karni padti thi. Wo jo phone support thi, usse pata chala ki training ke dauran jitne onboarding steps hue the, wo useful the, par daily basis pe thodi aur guidance mil sakti thi taaki main apne workflows ko smoothly chala saka. Comparatively, main expect kar raha tha ki har baar jab database sync mein issue aayega, turant support milega, par testing week mein thoda sa wait karna pada. Bas isi point se thodi si frustration hui, warna software aur features kaafi ache hain aur overall communication bhi theek hai jo main continue karunga.