Unlikely to buy again soon

Initially, I found the telephonic support responsive, which was decent. But over the weeks, responding to my queries became slow and inconsistent. Sometimes I'd wait days for a callback on a simple dialer issue or a billing question. The day-to-day communication felt scattered; they weren't proactive in following up and updates about ongoing issues came late. The software itself is okay, but the lack of reliable support made the setup and daily use more frustrating than it needed to be. This isn't something I'd get again soon unless the support system gets a serious overhaul; I'm not confident it will improve from my experience so far.