Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

Showing the last known data

Live review data could not be loaded just now, so this page is showing the most recent copy it has. Some reviews may be missing. Please check back shortly.

4.0out of 5

4 out of 5

Based on all 3,88,685 published WFHI Reviews.

2,91,543 of 3,88,685 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,271 matching

Back to the start of the list
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Support did not resolve the login failure at all

    I encountered repeated login failures shortly after starting with the WFHI system, and unfortunately, the support did not adequately resolve this issue. Despite multiple calls and detailed explanations, the team seemed unable to identify the root cause, leaving me stuck and unable to access key software features including the dialer and database. The promised telephonic assistance was slow, and follow-ups often lacked updates or clear next steps. Automatic updates, which I was informed would improve experience, instead coincided with further instability. The invoicing and payment processes proceeded smoothly, yet without access to the actual service, these steps were of little benefit. I expected a more structured approach to troubleshooting at this level of service, along with clearer communication regarding progress and resolution timelines. Overall, the experience left me frustrated and unable to rely on WFHI for my remote workflow software needs given the apparent inefficiencies in their support handling of this critical failure.

    Pankaj OberoiRajasthan, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified customerSupport and communication

    Support hours didn’t really match my working schedule

    First, I tried to contact support when I was working late evenings since that’s when I used the dialer and database features most. Unfortunately, their telephonic support wasn’t available during those hours, which was disappointing. I left messages and tried emails, but the response came much later than I needed. Then during daytime, when I called, the support was helpful and polite, addressing all my queries and guiding me through the software updates and invoicing questions. Par overall, the timing just wasn’t synced with my actual hours of work, and it made me feel a bit stuck at moments when I wanted quick fixes. The sign-up and payment process was fine by itself, but when I encountered issues or wanted priority assistance, it was frustrating that help didn’t fit with my routine. I’d tell a friend it’s decent support if you work standard hours, but for flexible or late schedules, it feels a bit inconvenient.

    Chhaya ChhabraHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Overall good help but could improve communication speed

    You handled all my queries patiently and ensured I understood the database features well. Although at times it took longer than I hoped to get responses from support, your team was thorough and clear in explanations. By the end of our conversations, I felt confident using the dialer and training modules independently. If you could streamline response times, that would make the experience smoother. It’s the kind of support I would recommend to friends looking for reliable guidance in such software. Despite the slight delays, you never left me hanging and made sure I knew the steps to take next, which helped a lot.

    Chhaya PillaiPuducherry, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Finding help felt like hunting for a needle in a haystack

    My experience with support and communication was mixed but leaned mostly negative. When I first needed help, the documentation wasn’t as clear as I’d hoped, and it took quite some effort to locate the relevant guides. Sometimes the answers I found were outdated or didn’t quite cover the issue I faced. While the telephonic support was polite and did try to assist, the wait times were longer than I expected, and the reps sometimes seemed less informed about specific features. To be fair, the one good thing was that once I did connect with a knowledgeable person, they made an honest effort to resolve my concerns. Still, overall it felt more frustrating than helpful, like the information I needed was buried deep and not easily accessible. For future updates, making support resources easier to navigate and quicker to access would definitely improve the experience, but as it stands, I often felt lost and stuck without clear guidance. The whole thing ended up feeling like a cumbersome ordeal rather than a seamless support experience.

    Nitin Kirti VarmaDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Telephonic support left much to be desired

    When I first signed up, I expected telephonic support to be straightforward and efficient, given the hype around remote software assistance these days. However, my experiences were quite the opposite. There was a lot of waiting on hold, and when I finally got through, much of the advice repeated what was already in the manuals or tutorials available online. For a service that positions itself as supportive, I felt a bit let down by the lack of fresh input or personalized guidance. On the plus side, the automatic updates to the software did seem to improve its stability over time, which was appreciated. Still, I anticipated a more responsive and personalized communication flow, especially for onboarding queries. This disconnect between expectation and reality is why I hesitate to give more than two stars, though the software itself performed decently.

    Vedant BansalMadhya Pradesh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support theek hai but ongoing setup thoda confusing laga

    Jo support mile use lekar main mixed feelings mein hoon. Pahle toh mujhe lagta tha ki sab ek baar hi setup ho jayega aur training ke baad sab clear hoga. Lekin actual mein, jab continuous use start kiya toh kaafi saare chhote problems aaye, jinke liye baar-baar support ko call karna padta tha. Yeh ongoing process mujhe thoda confusing aur tedious laga, kyunki lagta tha ki ek stable system toh mil sakta tha. Us taraf se toh madad ki gayi, par kabhi kabhi info thodi unclear bhi thi jiski wajah se mujhe khud sochna padta tha ki kya karein. Telephonic support wale helpful the par shayad unke paas sabhi queries ka turant jawab nahi tha. Training ka initial part aur invoicing process achha laga, simple tha aur samajhna asaan tha. Overall, main soch rahi hoon ki agar tumhe ek straightforward aur hassle-free setup chahiye toh shayad yeh thoda complicated lag sakta hai. Lekin agar tum patience rakh sakti ho and dheere dheere seekh sakti ho, toh ye kaam kar sakta hai. Main bas yehi recommend karungi ki thoda samay do isko aur poora samajh lo.

    Shilpa SinhaChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    In the end, I figured things out but it took patience

    Looking back, my experience with WFHI’s support and communication was quite mixed. Initially, I expected more straightforward guidance during onboarding and when using features like the calling tools and database. I found myself having to explore some aspects alone, which was a bit frustrating at first. The training module offered some help, but certain labels and instructions weren’t as clear as they might have been, making me second guess a few steps. I did appreciate that telephonic support was available; however, sometimes the answers were a bit generic and required follow-up calls to clarify. The automatic software updates were smooth and didn’t interrupt my work, which was a real positive. After a while, though, I realized that figuring out the interface on my own helped me understand how WFHI’s tools fit into my workflow better than relying solely on external explanations. The billing and payment process was transparent and didn’t cause issues. Eventually, despite the early hiccups, I settled into a steady usage pattern and the system worked adequately for my needs overall.

    Shivani AroraKerala, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Support ne galti sudharne mein madad ki, definitely dubara karunga

    Mujhe ek baar software mein kuch issues aaye the jab dialer properly connect nahi kar raha tha. Support ko call kara to unhone patiently meri problem samjhi aur step-by-step guide kiya ki kya karna chahiye. Thoda time laga par sab kuch theek ho gaya. Mujhe laga tha ki itna support milega nahi, aur ye baat practically mujhe proof hui hai. Jo training aur onboarding process tha, wo bhi detailed tha jisne mujhe problem ko sahi se samajhne mein help ki. Thoda sa waiting period tha call connect hone mein, par overall communication kaafi smooth tha. Agar dubara kabhi problem aayi to main definitely same support use karunga, kyunki unka approach mujhe satisfactory laga.

    Imran ZachariahJammu and Kashmir, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    Support was the most frustrating part of setup

    From the start, I found the setup quite complicated and the support did not help as much as I expected. The initial attempt to get assistance involved waiting long on calls with unclear information and follow-ups that didn’t resolve my problems. I wanted ongoing guidance that would actually help me get to use the remote workflow tools properly, but it felt like I was left on my own after a one-time explanation. The telephonic support did not have enough patience or availability to clarify technical questions that came up later in my routine. This made me question if the product was really ready to handle someone not very tech-savvy, as I struggled to complete the onboarding process by myself. Given these issues, I feel the setup required a lot more personal assistance than what was provided, which was a deal breaker for me. I was hoping the training and software would work better alongside helpful communication, but that wasn’t the case for my experience.

    Chhaya SarinMaharashtra, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    jab support ki baari ayi toh disappointment hui

    Maine socha support team help karegi jab koi dikkat ayi but yeh baat sach bilkul nahin thi support totally mismatch thi mere expectations ke. Jab maine call kiya toh bola ki response ka time jyada ho sakta hai and wait karte karte mera patience khatm ho gaya. Training ke baad bhi dialer samajhne mein problem hui par support ne mujhe wo solve karne mein jyada madad nahi di, matlab bas general baatein repeat karta raha phone par. Payment aur invoice details mein bhi clarity kam thi. Mujhe laga tha ki sign up ke baad sab kuch easy aur clear hoga par sab kuch confusing tha instead. Database feature ka use karna chaha main, par waha bhi proper guidance nahi mili. Overall, jab support ki baari aayi toh lag raha tha ki yeh process mera time waste kar raha hai bina kisi solution ke. Yeh sab milke kaafi frustrating tha meri taraf se.

    Varun BhonsleBihar, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy