Support hours didn’t really match my working schedule
First, I tried to contact support when I was working late evenings since that’s when I used the dialer and database features most. Unfortunately, their telephonic support wasn’t available during those hours, which was disappointing. I left messages and tried emails, but the response came much later than I needed. Then during daytime, when I called, the support was helpful and polite, addressing all my queries and guiding me through the software updates and invoicing questions. Par overall, the timing just wasn’t synced with my actual hours of work, and it made me feel a bit stuck at moments when I wanted quick fixes. The sign-up and payment process was fine by itself, but when I encountered issues or wanted priority assistance, it was frustrating that help didn’t fit with my routine. I’d tell a friend it’s decent support if you work standard hours, but for flexible or late schedules, it feels a bit inconvenient.