Finding help felt like hunting for a needle in a haystack
My experience with support and communication was mixed but leaned mostly negative. When I first needed help, the documentation wasn’t as clear as I’d hoped, and it took quite some effort to locate the relevant guides. Sometimes the answers I found were outdated or didn’t quite cover the issue I faced. While the telephonic support was polite and did try to assist, the wait times were longer than I expected, and the reps sometimes seemed less informed about specific features. To be fair, the one good thing was that once I did connect with a knowledgeable person, they made an honest effort to resolve my concerns. Still, overall it felt more frustrating than helpful, like the information I needed was buried deep and not easily accessible. For future updates, making support resources easier to navigate and quicker to access would definitely improve the experience, but as it stands, I often felt lost and stuck without clear guidance. The whole thing ended up feeling like a cumbersome ordeal rather than a seamless support experience.