Telephonic support left much to be desired
When I first signed up, I expected telephonic support to be straightforward and efficient, given the hype around remote software assistance these days. However, my experiences were quite the opposite. There was a lot of waiting on hold, and when I finally got through, much of the advice repeated what was already in the manuals or tutorials available online. For a service that positions itself as supportive, I felt a bit let down by the lack of fresh input or personalized guidance. On the plus side, the automatic updates to the software did seem to improve its stability over time, which was appreciated. Still, I anticipated a more responsive and personalized communication flow, especially for onboarding queries. This disconnect between expectation and reality is why I hesitate to give more than two stars, though the software itself performed decently.