Support did not resolve the login failure at all
I encountered repeated login failures shortly after starting with the WFHI system, and unfortunately, the support did not adequately resolve this issue. Despite multiple calls and detailed explanations, the team seemed unable to identify the root cause, leaving me stuck and unable to access key software features including the dialer and database. The promised telephonic assistance was slow, and follow-ups often lacked updates or clear next steps. Automatic updates, which I was informed would improve experience, instead coincided with further instability. The invoicing and payment processes proceeded smoothly, yet without access to the actual service, these steps were of little benefit. I expected a more structured approach to troubleshooting at this level of service, along with clearer communication regarding progress and resolution timelines. Overall, the experience left me frustrated and unable to rely on WFHI for my remote workflow software needs given the apparent inefficiencies in their support handling of this critical failure.