Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,817 published WFHI Reviews.

2,91,646 of 3,88,817 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Sales and pre-purchase
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

69,889 matching

Back to the start of the list
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Midway it worked but some parts were frustrating

    My experience with the WFHI software was a mixture of ups and downs through the workweek. Initially, setup seemed straightforward, and the onboarding flow guided me through signing up and getting initial access. However, as days passed, I encountered issues with the calling tools and the dialer, which sometimes failed to connect smoothly, impacting workflow efficiency. The database feature was helpful and fit fairly well into how I manage contacts and client info, though the integration wasn’t as seamless as I had hoped. Automatic updates were a double-edged sword; while they improved some functionalities, at times they introduced small glitches that required a bit of troubleshooting. Telephonic support was generally responsive, but on a few occasions, the priority assistance felt slow, which was disappointing when I needed quick help. The invoicing and payment process was clear enough at sign-up, but I found some details about payment history hard to track. Overall, I feel the software has potential but also room for improvement in reliability and support responsiveness. I appreciate the effort to keep things running automatically, yet I still needed to manually adjust some settings. The onboarding training was informative but could have been more comprehensive regarding updates and support information. I would consider using the software again if these concerns are addressed, but for now, I find myself somewhat hesitant because of the mixed day-to-day performance.

    Harsha ChandranDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSales and pre-purchase

    Not keen on using their sales support again

    Honestly, I didn’t find the sales and pre-purchase support from WFHI very helpful. From the start, I felt that the explanations were somewhat unclear and inconsistent, making it difficult to understand exactly how their software and services would fit into my workflow. The onboarding seemed rushed and I frequently needed to ask for more detailed guidance, which wasn’t always immediately available. Although the team was polite and eager to assist on calls, the actual information provided lacked clarity and sometimes contradicted previous details. I ended up relying on trial-and-error more than on their support to get a handle on the software features, especially the calling tools and database integration. This made the whole process frustrating, and it felt like I needed extra help more often than I had anticipated. The invoicing and payment procedure itself was fairly straightforward, but that didn’t make up for the confusing sales experience. I wouldn’t say the system was completely unusable, but I wouldn’t want to engage with the pre-purchase or sales support again considering how it shaped my initial perception. I think a clearer and more patient sales approach would significantly improve the experience for future users. As it stands, I’m hesitant about re-engaging with that aspect of WFHI’s services anytime soon.

    Prabha JadhavUttarakhand, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSales and pre-purchase

    Responses toh theek hain, par kabhi kabhi delay bhi hota hai

    Main kahungi ki pre-purchase phase mein responses generally quick rahe, jo accha laga. Jab main ne saare questions kiye regarding software access aur features, toh maine aksar prompt reply mila. Par kabhi kabhi follow-ups mein thoda wait karna padta tha, jo irritable lag sakta hai agar kisi ko jaldi kaam hota ho. Training ke baare mein poochne pe kaafi helpful the log, aur unhone detail mein explain kiya. Matlab overall, sales side pe responsiveness achha raha, par full contact process mein thoda aur timely communication hona chahiye tha. Ye positive bhi tha ki doubts resolve karne ke liye log genuinely koshish karte the, but patience bhi rakhni padti thi time to time. Agar yeh chhoti si issues sudhar jaayegi toh experience even better ho jayega.

    Uma ThakurPunjab, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Unverified experienceSales and pre-purchase

    Surprisingly well suited to my real working hours

    From the very beginning, I was cautious about how well this software would match the kind of hours I actually work remotely. But to my surprise, the workflow tools, especially the dialer and the database features, adjusted really well to my schedule. The automatic updates kept the software performing optimally without needing me to stop and do manual maintenance. While signing up and going through the onboarding, I appreciated how the training prepared me for handling calls efficiently throughout fluctuating busy and quiet periods. This meant I could flexibly manage hours without awkward downtime or extra pressure. The invoicing and payment process was smooth too, so I was focused more on my work instead of paperwork. What stood out to me was the practical alignment of the software’s features with real daily needs, giving me a reliable platform to organize and execute my remote workflow. This was unexpected because sometimes software promises a lot but doesn’t fit well to actual work patterns. Here, it did, and that’s why I’m quite satisfied.

    Ankita JosephPunjab, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Kept wondering why the daily glitches were happening

    Over a few days, I realized the system was not steady during regular use and that became quite frustrating. At first I thought it was a minor hiccup or because I was new to the interface but then the dialer would freeze or calls would drop, and the database wouldn't update as expected on multiple occasions. This daily inconsistency made me lose trust in the software's reliability. Contrast this with the initial sign-up and invoicing process, which went smoothly without issues. The calling tools did sometimes work well, but they were more an exception than the rule. The automatic updates seem not to bring any improvement either; the same bugs appeared repeatedly. This kind of behavior made me question if I'll continue or need to look elsewhere. The telephonic support was also not very helpful in resolving recurring day-to-day issues. For me, the moment it clicked was when repeated failures happened during normal usage rather than during set-up or first use.

    Veena KolhePunjab, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSales and pre-purchase

    In the end, I felt cautiously optimistic based on experience

    I expected to have a clear and confident understanding before purchasing, but the pre-purchase sales experience was a bit mixed. The information provided initially seemed comprehensive, yet when engaging with the actual software and onboarding, I realized there were gaps I hadn't anticipated. The sign-up and payment processes were straightforward enough, which helped build some trust. However, some features required unexpected effort to learn. Comparing what was promised to what I encountered, I remain cautiously optimistic about the investment but think clearer pre-purchase guidance could help future clients feel fully assured before buying.

    Kiran Meenakshi MaheshwariTripura, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Thoda acha tha, par expectations se match nahi hua

    Mujhe pehle se lag raha tha ki software aur onboarding process seamless honge, par jab main ne try kiya toh kuch cheezein waise nahi nikli jaisa expect kar rahi thi. Sabse pehle sign-up aur payment system slow laga, aur mujhe support ko baar baar call karna pada basic queries ke liye, jo mujhe thoda frustration dene wala tha. Training sessions ne kuch faida diya, par mujhe lag raha tha ki zyada detail honi chahiye thi taaki main confidently software ke advanced features use kar saku. Software ki database integration useful thi, par calling tools mein kuch bugs mile jo har roz repeat hote rahe, jo disappointment tha. Jo achha tha, wo automatic updates regular milti rahe aur unhone main features ko thoda smooth kar diya. Lekin overall, mujhe laga ki jo expectation maine pre-purchase banai thi uss hisaab se product thoda kamzor pada. Sales aur pre-purchase information clear thi, par implementation pe kuch garbar thi jiski wajah se mein itna khush nahi thi jitna mein soch rahi thi.

    Bhavana RanaBihar, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSales and pre-purchase

    Expected prompt help but got slow responses

    Before I even signed up, I thought the sales and pre-purchase communication would be quick and straightforward. I reached out initially with some basic questions about the software features and the payment flow, expecting a timely response. However, the replies came slower than I hoped, which made me a bit hesitant. After finally receiving a response, I tried to clarify some points about the invoicing process and how automatic updates were handled, but the answers were somewhat vague. The signing up itself was smooth, but the delay and lack of clarity in sales communication stood out in a negative way. The telephonic support was accessible only after a few days, which wasn’t ideal since I wanted to get onboarded quickly. I appreciated the training materials that arrived once I was signed-up, and the database feature looked promising, but by that time I was already feeling a bit let down. The dialer tool worked fine, though, so not everything was bad. Still, the initial responsiveness really didn’t match what I expected going in, and that set a disappointing tone for the rest of the experience.

    Gaurav KaulMaharashtra, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSales and pre-purchase

    Expected ongoing support, got mostly one-off setup

    Before purchasing the software and training, I expected that the setup would involve some initial effort but that ongoing support and updates would be continuous and proactive. However, what I found was a somewhat different balance. The invoicing and payment process were clear and straightforward, and the onboarding flow gave me initial access to the dialer and database features as promised. Still, it felt that much of the configuration was one-time, with less consistent follow-up or active engagement as time went on. While automatic updates did keep the software current, the proactive outreach or assistance beyond initial training seemed limited. This made me feel that after the initial setup, much of the responsibility was on me to manage and troubleshoot without regular support. I had hoped for a more collaborative ongoing relationship in navigating the system's complexities, which was only partly fulfilled since the software was robust but user involvement needed to be constant to keep things running smoothly.

    Jaideep BabuKerala, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSales and pre-purchase

    Good experience overall, but a bit of waiting around in the early days

    My experience with the pre-purchase phase was generally positive, even if there were moments of waiting and some repeated communications that could have been smoother. The sales support was thoughtful, answering questions but at times making me wait to get clarifications on database compatibility and training session schedules. Despite this, the balance between the helpful responses and the waiting periods wasn’t frustrating enough to be a dealbreaker. I felt well-informed before finalizing my subscription, and the layered training ensured I understood core functionality without rushing through. Ultimately, waiting a bit was worth the thoroughness of initial explanations.

    Chetan IyengarHaryana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy