Good experience overall, but a bit of waiting around in the early days

Good experience overall, but a bit of waiting around in the early days

My experience with the pre-purchase phase was generally positive, even if there were moments of waiting and some repeated communications that could have been smoother. The sales support was thoughtful, answering questions but at times making me wait to get clarifications on database compatibility and training session schedules. Despite this, the balance between the helpful responses and the waiting periods wasn’t frustrating enough to be a dealbreaker. I felt well-informed before finalizing my subscription, and the layered training ensured I understood core functionality without rushing through. Ultimately, waiting a bit was worth the thoroughness of initial explanations.