Expected ongoing support, got mostly one-off setup
Before purchasing the software and training, I expected that the setup would involve some initial effort but that ongoing support and updates would be continuous and proactive. However, what I found was a somewhat different balance. The invoicing and payment process were clear and straightforward, and the onboarding flow gave me initial access to the dialer and database features as promised. Still, it felt that much of the configuration was one-time, with less consistent follow-up or active engagement as time went on. While automatic updates did keep the software current, the proactive outreach or assistance beyond initial training seemed limited. This made me feel that after the initial setup, much of the responsibility was on me to manage and troubleshoot without regular support. I had hoped for a more collaborative ongoing relationship in navigating the system's complexities, which was only partly fulfilled since the software was robust but user involvement needed to be constant to keep things running smoothly.