Not keen on using their sales support again
Honestly, I didn’t find the sales and pre-purchase support from WFHI very helpful. From the start, I felt that the explanations were somewhat unclear and inconsistent, making it difficult to understand exactly how their software and services would fit into my workflow. The onboarding seemed rushed and I frequently needed to ask for more detailed guidance, which wasn’t always immediately available. Although the team was polite and eager to assist on calls, the actual information provided lacked clarity and sometimes contradicted previous details. I ended up relying on trial-and-error more than on their support to get a handle on the software features, especially the calling tools and database integration. This made the whole process frustrating, and it felt like I needed extra help more often than I had anticipated. The invoicing and payment procedure itself was fairly straightforward, but that didn’t make up for the confusing sales experience. I wouldn’t say the system was completely unusable, but I wouldn’t want to engage with the pre-purchase or sales support again considering how it shaped my initial perception. I think a clearer and more patient sales approach would significantly improve the experience for future users. As it stands, I’m hesitant about re-engaging with that aspect of WFHI’s services anytime soon.