Expected prompt help but got slow responses
Before I even signed up, I thought the sales and pre-purchase communication would be quick and straightforward. I reached out initially with some basic questions about the software features and the payment flow, expecting a timely response. However, the replies came slower than I hoped, which made me a bit hesitant. After finally receiving a response, I tried to clarify some points about the invoicing process and how automatic updates were handled, but the answers were somewhat vague. The signing up itself was smooth, but the delay and lack of clarity in sales communication stood out in a negative way. The telephonic support was accessible only after a few days, which wasn’t ideal since I wanted to get onboarded quickly. I appreciated the training materials that arrived once I was signed-up, and the database feature looked promising, but by that time I was already feeling a bit let down. The dialer tool worked fine, though, so not everything was bad. Still, the initial responsiveness really didn’t match what I expected going in, and that set a disappointing tone for the rest of the experience.