Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,88,815 published WFHI Reviews.

2,91,645 of 3,88,815 reviews include a verification label.

Rating breakdown — select one to filter

Filter · Support and communication
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

Clear filters

WFHI Reviews

78,297 matching

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ne patience se sab baatein clear ki aur ye baat sabse alag lagi

    Mujhe support team se baat karte waqt yeh achha laga ke unhone meri baat dhyan se suni aur baar baar repeat karne ki zarurat nahi padi, jo maine dusre platforms par dekha hai. Jab main training ke dauran kisi feature ko samajh nahi pa rahi thi, toh support ne step by step guide kiya bina jaldi mein aaye. Mujhe thoda wait karna pada kabhi kabhi par overall response timely tha, aur priority assistance milna mujhe ek dam zaruri help jaisa laga jab main dialer aur database ko integrate kar rahi thi. Sign-up se lekar invoicing tak poora process support ki wajah se asaan ho gaya. Unke clear instructions aur patience ne mera experience better banaya. Mujhe lag raha hai ki agar aur users bhi help chahte hain toh ye support team unke liye bahut acha resource hongi. Sabse khas baat yeh thi ki support ke saath baar baar samjhauta nahi karna pada.

    Bhavana DeshpandeDadra and Nagar Haveli and Daman and Diu, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Unverified experienceSupport and communication

    mostly good setup, a bit tricky

    setup ka process acha tha, lekin kuch cheezein ongoing support ki zaroorat thi. kabhi kabhi samajhne mein time laga, par overall experience positive raha. dost ko bhi recommend karunga.

    Rajesh SethiMaharashtra, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseSupport and communication

    Getting started was a bit slower than hoped

    I found the telephonic support generally helpful, but it took longer than I had anticipated to get fully set up and ready to start using the software efficiently. The process of understanding how the calling tools and dialer integrate with the database took some time and required several phone calls to support. Thankfully, once the initial bumps were overcome, the assistance felt empathetic and patient. Automatic updates didn’t disrupt ongoing work, which was a relief. The sign-up and invoicing were straightforward; however, the slowness in early communication did impact my overall experience slightly. The wait time wasn’t excessive but did make me anxious at first. I think the support team could improve onboarding speed by providing clearer step-by-step guidance earlier. Despite this, I feel the fundamentals are solid and support is reliable once you get past the initial hurdles.

    Manas MukherjeeNagaland, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Support left me unsure about next steps

    Honestly, my experience with the support team left me feeling a bit uncertain about whether I had everything figured out in the end. I mean, they were polite on the calls and gave me some guidance, but I wasn't always confident that the solutions they suggested would work for my workflow. Sometimes, I'd call back because the initial advice didn't really resolve my questions. It felt like there was a bit of a disconnect or maybe the staff weren't entirely prepared for my specific queries. Over time, I expected that using their automatic updates and dialing tools would become easier, but my confidence didn’t grow as much as I hoped. The invoicing and payment process also added to the confusion because the notifications about the status were not always clear. I found myself double-checking everything just to be sure I was on track. So looking back, while some things did function okay, I’m left wondering if future interactions will be smoother, or if I’ll keep needing to reach out with follow-ups. That uncertainty is what sticks with me about the support they provided.

    Roshni IyengarHimachal Pradesh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Clear explanations helped but some gaps remain

    The support team was generally good at explaining how to use the calling tools and how to manage the database, which helped me get started efficiently. The training materials were practical and matched the content of the software, especially regarding how automatic updates worked. However, I noticed they didn’t address some specifics about invoice breakdowns or detailed billing queries, which I had to figure out on my own or through additional calls. While the telephonic support was patient and tried to help, more upfront clarity in these areas would have enhanced the overall experience. The sign-up and payment process was straightforward, which kept things simple. Overall, the explanations were clear enough to manage most tasks independently but the missing details on some points left me wanting more thorough guidance.

    Ritika ChavanKerala, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Thoda slow start, par hopeful hoon

    Mujhe software samajhne aur start karne mein initially thoda time laga, kyunki sign-up aur invoicing process thoda complicated laga. Phone support se baat kar ke kayi baar clarify karna pada ki kaunsa feature kis situation mein use karna hai. Par ek baar onboarding flow samajh mein aa gaya, tab se training aur software dono achhe se kaam kar rahe hain. Dialer call features aur database management system kaafi helpful lag rahe hain, lekin kabhi kabhi software slow ho jata hai, jo thoda distracting hota hai. Payment process kaafi smooth raha, billing clear thi aur automatic updates bhi timely aate rahe. Overall, mujhe lagta hai ki thoda patience rakhna hoga use karne mein, par end mein ye kaam karta hai. Mujhe next steps leke thodi excitement bhi hai, kyunki ab mujhe lag raha hai ki features mujhe help karenge apni workflows manage karne mein.

    Shilpa OberoiKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    support communication was mixed for getting started

    When I first began using WFHI software, the support experience was quite a mixed bag. Initially, I contacted their support team to clarify some basic questions about the calling tools and database features. I found that the telephonic support was polite and knowledgeable—they answered my questions about the dialer setup clearly, which helped me get going quicker than expected. However, when I needed some assistance with the onboarding flow later on, it took longer to get a response and I had to follow up multiple times over email. This delay was slightly frustrating as it stalled part of my setup process. On the bright side, once the queries were addressed, the explanations were thorough and helped me troubleshoot the issues. The automatic updates ran smoothly in the background and did not require much of my attention, which was a relief. Overall, while the support communication started positively on simple questions, the follow-up for more detailed setup took more time and patience. I appreciate the quality of answers I eventually received but would have preferred a faster response to avoid delays in getting fully operational.

    Varun RathoreChandigarh, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseSupport and communication

    Support kaafi had me thinking about the effort required

    WFHI support se contact karna mere liye mixed experience raha. Pehla to mujhe software mein kuch features samajhne mein thoda waqt laga, especially jo calling tools ki baat thi. Jab maine support ko phone kiya, toh unki baat samajhni thi, aur kabhi kabhi lagta tha ki mujhe problems khud solve karni hongi. Yeh baat thodi frustrating thi kyunki direct answers milna mushkil tha. Training materials aur onboarding mein bhi clarity toh thi, par kuch cheezein thodi technical lagti thi, jiski waja se self-navigation kaafi ho gayi. Phir bhi, support team ka response time thoda acha tha, delay ke bawajood they tried to help consistently. Kabhi kabhi mujhe unki telephonic guidance se step-by-step samajh mein aaya ki database feature kaise kaam karta hai aur dialer ko efficiently use karna hai. Lekin overall mujhe laga ki agar support mein thoda aur proactive communication hota, toh mujhe utna zyada struggle nahi karna padta. Yeh jo bhi experience tha, usse mujhe software ki potential samajh mein aayi, par itna bhi nahi ki main bina kisi extra effort ke use kar saku. So, in conclusion, main bolungi ki support system thoda better ho sakta hai, jaldi aur direct madad ke liye, par main appreciate karti hoon ki jitna support mila, woh bhi helpful tha thoda bahut.

    Sunita VaidyaKarnataka, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified customerSupport and communication

    Good support labels for basics but complex features could confuse

    I found the telephonic support quite helpful when I first started using the software. The people I spoke with used clear and understandable language, which made navigating initial setup much easier. The labels and menus in the software were mostly intuitive, but at times I found some headings a bit vague, especially related to advanced features like integrating the database with the calling tool. For a beginner, the phrasing might not be fully transparent and could cause hesitation during use. However, if you're already comfortable with such tools, the clarity is probably sufficient. Also, the priority assistance really helped when I contacted them for quicker problem resolution. Overall, it's a good platform if you're looking for decent support and straightforward basics, but I would say those who are not used to technical terms might have to spend some time getting accustomed before feeling fully comfortable.

    Varsha MohantyHaryana, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Managed to solve issue, but not sure about next time

    When I reached out for support, I needed clear and effective communication because certain features of the software were confusing during training. The representative eventually helped clarify things enough for me to move forward, which I appreciate. However, the process took longer than I expected, and there were pauses in communication that had me wondering if my issue was being forgotten. The telephonic support was polite and professional but lacked proactive follow-up; I had to initiate each step of the conversation. Because of this, I’m unsure if I’d feel comfortable calling again should I face another problem, since it felt like I had to push the issue along myself. It did get resolved, and for that I’m thankful, but the experience left me wishing for a bit more responsiveness or anticipation from their end. Overall, the communication served its purpose but didn’t really provide confidence in smooth future help.

    Ritika BhandariUttarakhand, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy