Getting started was a bit slower than hoped
I found the telephonic support generally helpful, but it took longer than I had anticipated to get fully set up and ready to start using the software efficiently. The process of understanding how the calling tools and dialer integrate with the database took some time and required several phone calls to support. Thankfully, once the initial bumps were overcome, the assistance felt empathetic and patient. Automatic updates didn’t disrupt ongoing work, which was a relief. The sign-up and invoicing were straightforward; however, the slowness in early communication did impact my overall experience slightly. The wait time wasn’t excessive but did make me anxious at first. I think the support team could improve onboarding speed by providing clearer step-by-step guidance earlier. Despite this, I feel the fundamentals are solid and support is reliable once you get past the initial hurdles.