Managed to solve issue, but not sure about next time
When I reached out for support, I needed clear and effective communication because certain features of the software were confusing during training. The representative eventually helped clarify things enough for me to move forward, which I appreciate. However, the process took longer than I expected, and there were pauses in communication that had me wondering if my issue was being forgotten. The telephonic support was polite and professional but lacked proactive follow-up; I had to initiate each step of the conversation. Because of this, I’m unsure if I’d feel comfortable calling again should I face another problem, since it felt like I had to push the issue along myself. It did get resolved, and for that I’m thankful, but the experience left me wishing for a bit more responsiveness or anticipation from their end. Overall, the communication served its purpose but didn’t really provide confidence in smooth future help.