support communication was mixed for getting started
When I first began using WFHI software, the support experience was quite a mixed bag. Initially, I contacted their support team to clarify some basic questions about the calling tools and database features. I found that the telephonic support was polite and knowledgeable—they answered my questions about the dialer setup clearly, which helped me get going quicker than expected. However, when I needed some assistance with the onboarding flow later on, it took longer to get a response and I had to follow up multiple times over email. This delay was slightly frustrating as it stalled part of my setup process. On the bright side, once the queries were addressed, the explanations were thorough and helped me troubleshoot the issues. The automatic updates ran smoothly in the background and did not require much of my attention, which was a relief. Overall, while the support communication started positively on simple questions, the follow-up for more detailed setup took more time and patience. I appreciate the quality of answers I eventually received but would have preferred a faster response to avoid delays in getting fully operational.