Clear explanations helped but some gaps remain
The support team was generally good at explaining how to use the calling tools and how to manage the database, which helped me get started efficiently. The training materials were practical and matched the content of the software, especially regarding how automatic updates worked. However, I noticed they didn’t address some specifics about invoice breakdowns or detailed billing queries, which I had to figure out on my own or through additional calls. While the telephonic support was patient and tried to help, more upfront clarity in these areas would have enhanced the overall experience. The sign-up and payment process was straightforward, which kept things simple. Overall, the explanations were clear enough to manage most tasks independently but the missing details on some points left me wanting more thorough guidance.