Skip to main content

Reviews

WFHI Reviews

See what people say about their experience with WFHI — positive, critical and everything in between.

Write a reviewHow reviews are handled

4.0out of 5

4 out of 5

Based on all 3,86,500 published WFHI Reviews.

2,89,953 of 3,86,500 reviews include a verification label.

Rating breakdown — select one to filter

Filter
Sort · Top reviews
How Top reviews are ordered

Top reviews use Helpful votes. Reviews with the same number of votes are ordered to show a balanced mix of dates and ratings.

WFHI Reviews

3,86,500 published

Back to the start of the list
  • 5 out of 55 of 5Verified purchaseSupport and communication

    Support ne poora process aasaani se samjha diya

    Jab maine telephonic support call kiya, support staff ne dhairya ke sath mujhe dialer aur database tools ki functionality step-by-step batayi. Wo ek moment tha jab sab mere liye clear ho gaya, especially ki kaise automatic updates mere workflow ko affect karenge ya nahi. Uske baad, pura interaction kaafi friendly aur samajhdari se bhara laga, bina kisi jhanjhat ke. Poori training bhi isi tarah clear aur structured rahi, jo mujhe motivate karti rahi use karte rehne ke liye. Ye feel hua jaise support sach mein meri madad karne ke liye tha, bina kisi confusion ke.

    Sachin Simran OberoiMizoram, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSoftware and access

    Not Suitable for Quick Access Needs

    I found the software quite difficult to navigate when trying to locate specific features necessary for my remote workflow. Despite following the onboarding instructions, I struggled to find essential tools without excessive searching and trial and error. The database feature, in particular, was not intuitive for me, and automatic updates seemed to rearrange sections without clear explanations, which added to my frustration. This product might suit those who have more patience and familiarity with complex software or perhaps for businesses with dedicated IT staff. However, for someone like me who needs quick access and straightforward functionality, it was more time-consuming and confusing than helpful. Also, the calling tools and dialer didn't integrate as seamlessly as I expected, increasing the learning curve. While the onboarding flow promised smoothness, in daily use, the software felt unorganized and overly complicated. I believe if prioritizing easy and fast software access, another solution might be better. The telephonic support was polite but didn’t provide much help resolving my issues efficiently, leading to my overall dissatisfaction.

    Namita MohanManipur, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Unverified experienceSupport and communication

    Support hamare kaam ke hours ke hisaab se match nahi karta

    Maine observe kiya ki telephonic support mainly day time available hai jab hum log actively kaam kar rahe hote hain. Hamare team ke kaam ke hours flexible hai, aur bahut baar support milne ke liye wait karna padta hai jab tak office hours open nahi hote. Automatic updates timely toh aate hain, par agar koi issue ho toh uske liye turant support nahi mil pata. Database aur calling tools solid lagte hain, lekin jab problem aaye toh unka solution lene ki timing hamare kaam schedule ke hisaab se suit nahi karta. Training material toh accessible hai, par practical queries ke liye available support limitation ke wajah se straight solution dena mushkil ho jata hai. Sign-up aur payment process change karne mein support helpful nahi hota is timing mismatch ki wajah se. Ek cheez jo sahi lagi woh hai ki software automatic updates ke saath kaafi consistent rehta hai, par support ke timing hamare kaam ke hours ke liye zyada upyogi nahi hai.

    Savita PatilTripura, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Verified purchaseTraining and onboarding

    Mixed feelings about setup, lag raha hai thoda confusing hai

    Training aur onboarding ka process jo maine experience kiya hai, usmein mujhe mixed feelings hain. Ek taraf se software ke basic tools samajhna aasan tha aur database feature mujhe kaafi useful laga, lekin overall jo setup ka process hai, wo mujhe thoda confusing laga. Kabhi onboarding ke time clear explanations mile kabhi nahi, jiski wajah se mujhe lagta hai ki future mein mujhe support ki zarurat padegi. Dialer aur automatic updates major cheezen hain, aur wo kaam to achhe se karte hain par jab mere paas koi specific query thi to telephonic support ke response mein delay aaya, jisse frustration hui. Payment and invoicing system thoda straightforward tha, jiska positive experience raha, par day-to-day training aur setup meh atu hai ki consistency mein improvement honi chahiye taaki jo ek baar setup karte hain wo baar baar confuse na ho.

    Shantanu PawarPuducherry, IndiaExperience: Published:
    ShareReport
  • 4 out of 54 of 5Verified purchaseTraining and onboarding

    Feeling positive overall, though some figuring out was needed

    The training and onboarding process was generally effective for me. I appreciated that the core training content was well structured and covered all necessary aspects of using the software and dialing tools. Still, I found myself having to piece together certain integrations by trial and error, especially when aligning the database features with my workflow. It meant spending a bit of extra time experimenting to get things just right. On the positive side, the automatic updates worked smoothly, and I didn’t feel the need to worry about manually maintaining software versions. I thought the telephonic support was helpful when I did need it, though I tried to rely on self-directed learning during onboarding. The sign-up and payment procedure was straightforward and clear, which made the beginning stages easier. Overall, the system did what I needed it to do, though it required a small degree of practical problem-solving on my part. I’d say it’s a good balance between guided onboarding and independent exploration, which worked well in my case.

    Achal ChavanChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 5 out of 55 of 5Verified customerSoftware and access

    Setup mein thoda time laga par ab sab theek chal raha hai

    Maine socha tha ki software aur training ko turant access mil jayega, par setup mein thoda zyada waqt laga. Sign-up ke baad dashboard access milne mein aur dialer ko apne hisaab se configure karne mein ek do din guzre. Thoda confused bhi thi initially, ki database feature ko kaise integrate karun apni existing system se, lekin training sessions ne madad ki. Auto-updates ke wajah se bhi thoda adjustment karna pada jab naye features aaye. Soch rahi thi ki shayad process zyada streamlined hoga, par ab jo time laga, uske baad sab smoothly chal raha hai. Payment aur invoice process bhi clear tha, jisme koi dikkat nahi hui. Overall thoda patience rakhna pada setup ke dauran, lekin ab mujhe lagta hai ki ye software meri needs ke liye useful hai.

    Meghna Ashwin IyengarSikkim, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Unverified experienceSupport and communication

    Surprised by how badly support matched my working hours

    I initially thought the support team would be available during the hours I usually work, but that was far from the reality. Most of the time when I needed help, no one was reachable by phone or chat because their support hours clashed badly with my schedule. This limitation meant I ended up waiting long hours or days for responses, which made resolving issues very frustrating. Moreover, the onboarding process assumed users could engage during typical business hours, which doesn't fit the flexible or off-hours routine many remote workers have. Due to this, I found myself stuck for long stretches trying to figure out technical problems without any direct assistance. The communication also lacked proactive check-ins to help identify bottlenecks in setup. Overall, the mismatch between support availability and my working hours really hindered my progress and was quite disappointing.

    Poonam Tanvi AgarwalChhattisgarh, IndiaExperience: Published:
    ShareReport
  • 2 out of 52 of 5Verified purchaseSupport and communication

    Honestly, when I first started using the software and dialing tools, I expected the support to be a

    Honestly, when I first started using the software and dialing tools, I expected the support to be a bit more direct and clear, but it was kind of the opposite. It felt like I had to do a lot of trial and error before getting things to work right. Support did respond eventually, but sometimes it was slow or very basic. I kept circling back to the database features because nothing seemed straightforward at first, so it was mostly me digging through tutorials and forums. I guess one thing I’ll give credit for is the automatic updates didn’t break anything, which was nice. But overall, I was surprised at how much I had to work things out myself rather than having a clear, communicated path forward.

    Ujjwal KaleBihar, IndiaExperience: Published:
    ShareReport
  • 3 out of 53 of 5Unverified experienceTraining and onboarding

    Mixed feelings about training, kuch pros aur cons dono hain

    Training aur onboarding experience thoda mixed feel kara mujhe actually. Kya hua ye ki start mein sab kuch acha laga, interface samajh mein aaya aur database feature kaafi helpful tha. Lekin jab dialer aur calling tools ki baat aayi, toh thoda confusion hua kyunki har step par detailed walk-through expect kar raha tha, par wo nahi mila poori tarah. Pehle ke training sessions use kiye the jahan hands-on practice zyada milti thi, yeh session thoda kam practical lagta tha. Support se baat karne ka manna tha ki easily mil jayega, par kabhi kabhi telephonic assistance thoda slow lagti thi, jisse frustration hoti thi. Overall training ka flow light tha, lekin mujhe lagta hai ki thoda aur structured hona chahiye tha, with more examples aur case studies. Wo log jo naye hote hain software mein, unke liye ye thoda challenging ho sakta hai. Training ki timing mere kaam ke hours se match karti thi, isme koi problem nahi thi, bas content thoda adhura laga jo mujhe thoda confuse bhi kiya. To kahun toh overall mixed experience tha, kuch cheezein acchi lagi, kuch better ho sakti thi, par phir bhi main use karta rahunga software ko, hope karunga ki agle update mein training aur improve ho.

    Adnan SinghalUttarakhand, IndiaExperience: Published:
    ShareReport
  • 1 out of 51 of 5Verified purchaseSupport and communication

    I wish I could say the support from WorkFromHomeIndia met my expectations but sadly, it didn't. The

    I wish I could say the support from WorkFromHomeIndia met my expectations but sadly, it didn't. The hours I typically work conflicted with when customer support was available. I remember trying to reach out a couple of times, and the wait times were longer than I hoped. There were specific moments where I thought, 'Okay, this is going to help,' but that only occurred maybe once or twice. Most of the time, I found myself frustrated trying to figure things out on my own outside their support hours. I understand that they have set schedules, but when most of their users are likely to be working in different time zones, it felt like the communication didn't match our needs. The lack of timely assistance made it worse, which was disappointing because when things clicked, I could see the potential in the workflow. It just would have been much easier with better support aligned to my working hours.

    Ansari Vineet BhardwajHaryana, IndiaExperience: Published:
    ShareReport
About verification labels
Verified purchase
The reviewer's payment for a named WFHI plan was matched to a WFHI record.
Verified customer
The reviewer's registered phone number or email was matched to a WFHI customer record.
Verified interaction
The reviewer was matched to a WFHI enquiry or support interaction, but not to a completed purchase.
Evidence reviewed
The reviewer supplied supporting evidence privately and it was reviewed by WFHI. The evidence itself is never published.
Unverified experience
The experience has not been matched to any WFHI record. It is published as an unverified account and labelled as such — verification is not required for a review to be published, and a label may be added later if evidence turns up.

Need help with a problem?

If something needs resolving, use our complaints process. You can still leave a review as well.

Raise an issue →

Share your experience

Positive or critical, you can share your experience with WFHI.

Write a review →Read the review policy